Job Title

DIT_Technical Support Representative (ON)_2026 Hamilton, ON, Canada Job Description Posted Monday, April 6, 2026 at 4:00 AM | Expires Monday, June 1, 2026 at 3:59 AM Company: Connex Telecommunications Inc. (DependableIT) As a Technical Support Representative , youll be responsible for fielding incoming calls from Internet, Digital Phone and Cable TV subscribers, addressing and resolving their technical concerns. Your assistance will involve guiding them through stepbystep troubleshooting procedures via phone communication or coordinating the dispatch of a technician to their residence for handson resolution. The ideal candidate for this position possesses the following characteristics: They are hungry for growth and committed to ongoing learning, selffulfillment, health, and happiness They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together. Schedule Availability: MonSun between hours of 7am 11:00pm (Rotating shifts) Wage: $17.60/Hour Office Location: Work from home (Inoffice work available) What We Have to Offer: An amazing team of coworkers and support staff A fun work culture that appreciates you Ongoing development and career advancement We promote from within; advance your career through your actions! Performance based wage increases every 6 months Medical, Dental and Vision Benefits after 6 Months All training and equipment will be provided by Connex Additional earning opportunities possible for English/French bilingual Working as a Technical Support Representative, You Will: Provide exceptional customer service and problem solving by responding to inbound calls Resolve technical issues associated with customer''s internet connection, cable TV and digital phone Have the ability to work with basic computer users who require assistance from agents who are patient and are strong communicators Be an active listener who can show empathy and patience in a nonscripted environment Work in a fast paced, high volume, environment Be comfortable with change Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution Achieve performance goals for call time, accuracy, quality, deescalation, and customer satisfaction Working as a Technical Support Representative, You Should Have: Stellar attendance and punctuality are a must Minimum 1-year customer service experience preferred Ability to receive and implement ongoing feedback / coaching Exceptional customer service and interpersonal phone etiquette skills Comfortable with technology, the Internet, Windows, and competent typing skills Ability to successfully employ deescalation strategies Must be results oriented Motivated to be a consistent performer Flexibility in scheduling availability between 7am and 11:00pm MonSun Additional information: Candidates must be legally able to work in Ontario, Canada Candidates should not be convicted of a criminal offense for which a pardon has not been received Must have a reliable and consistent internet connection and be able to hardwire the provided work router and PC into their home network Successful candidates may be required to provide a picture of their athome work environment that provides: An enclosed work area or private work area #J-18808-Ljbffr