Job Title

Team Lead, Community Support Services (CSS) Overview The role leads and oversees a team of Community Support Services associates, supporting the company''s mission, objectives and goals, executing and upholding processes and changes. The Team Lead works out of the Calgary office and will attend both Calgary and Edmonton offices in Alberta. Responsibilities Provides Effective Administrative Support to Community Managers by: Creating a variety of documents using procedures and templates Proofreading documents, correcting clerical errors and suggesting editorial changes Saving and distributing documents as needed Accurately updating relevant databases and directories Completing or assisting in large, complex or sensitive projects Ensures that the Administration Department operates efficiently by: Ensuring regulatory deadlines are met Communicating with Condo Managers to resolve challenges, errors and concerns Communicating with and providing feedback to stakeholders, such as CSS leadership, the Operations team and Executive Leadership as needed Overseeing a team of CSS associates Creating, implementing & improving CSS processes Approving administrative associate timecards and time off requests Completing CSS tickets as time permits Continually works to improve the efficiency of the Administration department by: Participating in the selection process for new associates, including interviewing & hiring Performance managing associates in line with company policies Implementing training & auditing of new processes as they relate to the team Conducting team performance reviews Providing continued feedback on the admin department and processes Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. #J-18808-Ljbffr