Job Title

Job Summary As the IT Business Solutions Manager, you will guide the technological direction for key business unitsRetail Operations, Marketing, and Merchandisingwhile supporting the delivery of scalable IT solutions that modernize and enhance operational performance. Responsibilities Lead and manage the delivery of technology solutions across both project-based initiatives and day-to-day production support, ensuring alignment with business priorities and operational needs. Partner with business stakeholders to understand needs, support prioritization, and act as a trusted advisor across end-to-end retail processes. Oversee the planning and coordination of projects and system enhancements, including software implementations, integrations, and system design. Lead and coach a technical team, providing direction, development, and performance management to support strong delivery across both project and support activities. Collaborate with external vendors and service providers, managing contracts, SLAs, and overall vendor performance. Contribute to the development of technology strategies and roadmaps that support modernization and evolving capabilities across Retail Operations, Marketing, and Merchandising. Serve as Solution Owner for key technologies and participate in operational and project governance forums. Stay current on emerging technologies and industry trends, identifying opportunities to enhance systems and processes. Support the Director, Business Solutions, with broader IT initiatives and organizational priorities. Qualifications Ten years of progressive experience in ITincluding both project delivery and application/system supportwith at least three years in a leadership role; retail experience is an asset. Post-secondary education in Information Technology or a related field. Proven ability to partner with business leaders to deliver and maintain impactful technology solutions that support modernization and operational efficiency. Strong communication and stakeholder management skills, with confidence engaging and influencing senior leadership. Solid understanding of the Software Development Life Cycle (SDLC) and experience building complex, cross-functional technology solutions. Demonstrated people leadership experience, including coaching, development, and performance management of technical teams across both IT projects and operational support. Handson experience with enterprise and retail technology platforms, including Microsoft technologies (such as Dynamics 365), Oracle, and related systems. Experience with retail systems, cloud technologies, integration tools, or analytics platforms (e.g., POS systems, Azure, API management, Power BI) is considered an asset. Experience managing external vendors and service providers, including operational contracts, SLAs, performance management, budgeting, and invoicing. Demonstrated ability to lead teams and deliver results in a dynamic environment. Excellent organizational and project management skills, with the ability to manage multiple priorities across both project and support work. Comfort operating at both strategic and executional levels with a proactive, solutions-oriented mindset. The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model. Benefits Expected starting salary range: $95,000 $142,500 (final offer will reflect relevant skills and experience). Eligible for the annual bonus program. Comprehensive Benefits Program including health, dental, vision, paramedical, disability coverage, out of country travel insurance, life insurance, and the Employee Family Assistance Program. Defined Contribution Pension Plan with company match and choice of contribution level. Group RRSP. Discount at our Corporate Retail Store in St.Jacobs. Home & auto insurance discounts. Competitive vacation time. Personal and sick time. Employee Discount Program through Venngo WorkPerks. Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process. #J-18808-Ljbffr