Job Title

Customer Care Representative Dartmouth, Nova Scotia Fulltime permanent position seeking a team player with a positive attitude, strong organizational skills, and a passion for customer service. The role promotes increased sales while providing accurate, prompt service to customers. Responsibilities Customer Care Responsibilities (7580%): Enter and process orders received through the warehouse as well as directly from vendors accurately and efficiently. Followup and expedite with appropriate colleagues on all outstanding customer orders, answer logistic related inquiries, and proactively contact customers with missed/late deliveries. Maintain accurate records of all customer transactions, provide efficient followups, and resolve outstanding customer orders or concerns with minimum supervision. Quote customers for volume and specialty product inquiries that may require negotiation of cost and resale prices; create purchase orders and release invoices. Find productbased, servicebased, and general customer inquiry solutions. Maintain high standards of telephone etiquette and promptness. Liaise with other functional areas (warehouse, credit, procurement, sales, marketing, etc.) to provide seamless service. Attend product knowledge seminars and stay current on all company policies, business processes, and integration with SAP. Proactively develop new sales opportunities wherever possible. Inside Sales Responsibilities (2025%): Daily proactive inbound and outbound telephone and email contact of assigned account base for the primary purpose of procuring customer sales. Respond to customer inquiries for pricing, availability, product information, and other requests with the goal of increasing sales and meeting the highest standards of customer service. Increase sales to existing accounts where penetration has been low or where customer buying patterns have been minimal or inconsistent. Increase customer purchase volumes to a point where they can be transitioned to an outside sales representative where appropriate. Expand account base by proactively identifying and sourcing new business through prospecting activity, including cold calling to potential new clients; set up new accounts using the established process. Establish comprehensive online customer profiles and thereafter maintain detailed and accurate account files in ACT. Implement and maintain pricing utilizing the established pricing guidelines and process to ensure the customer base is priced competitively and is meeting company objectives in profit margins. Respond to customer claim requests in a timely manner and process according to the established claim procedures. Liaise with the credit department and customer as needed to resolve customer issues and assist in facilitating potential credit line increases. Some occasional account visits may be required accompanied by a sales manager or sales representative. Qualifications Successful completion of a business or related degree or diploma; recent graduates welcomed. Three or more years of business experience in a sales/customerservice or call centre environment. Desire to advance to a salesrelated position leading to outside sales. Quick study and ability to Get Things Done. Collaborative team player with an upbeat and positive attitude. A love for learning and a strong desire to Figure It Out. Customeroriented with strong communication skills (English written and spoken), strong work ethic, able to work in a fastpaced environment. Ability to work within a team or independently. Working knowledge of Microsoft Office Suite; experience with an SAP operating system is an asset. Available to work between the hours of 8AM5:30PM. Respect for company values: caring, accountability, collaboration and entrepreneurship. #J-18808-Ljbffr