Job Title

Position : Bilingual Customer Service Representative Job Type : Full-Time, Permanent Location : Remote (Canada-based) Schedule : Monday to Friday choose one of the following shifts: 8:00 AM 4:00 PM EST 9:00 AM 5:00 PM EST 12:00 PM 8:00 PM EST (Average of 40 hours per week) Compensation : $19.35 CAD/hour Start Date : Immediate (based on candidate availability) The Big Picture: Meaningful Connections Start With You As the first point of contact for clients at Insight Pest Solutions, youll set the tone for every interaction. Whether through a phone call or digital message, your positive energy, empathy, and problemsolving mindset will help deliver tailored solutions that meet each clients unique needs. By consistently delivering outstanding service, you''ll play a key role in building trust, strengthening longterm client relationships, and upholding our reputation for excellence in customer care. Position Summary - Responsibilities Receive and handle inbound calls in a timely and professional manner Deliver firstclass customer experiences answering questions and providing information in response to concerns and requests. Offer alternative solutions where appropriate with the objective of retaining the clients business Investigate, probe, and resolve inquiries and complaints. Update appropriate databases as required. Manage and maintain CRM systems and databases Complete outbound calls to clients on an asneeded basis. Liaise with the appropriate department representatives to address any customer concerns or inquiries Ensure all requests comply with existing policies and procedures prior to processing. Enjoy fastpaced days full of problem solving by connecting with client calls Perform other tasks assigned by the direct supervisor as, and when, required. What You''ll Bring 1+ years of experience working in a call centre environment Selfmotivated individuals who are able to work with little supervision Possesses excellent verbal and written communication skills Empathetic and professional towards customers Strong organizational skills and the ability to multitask Possesses an eagerness to learn and work in a team setting Robust ability to problemsolve under pressure and seek support when appropriate. Our ideal candidate is resilient and takes initiative to examine problems through both an analytical and creative lens Must be proficient in both French and English Requirements A private, quiet, distractionfree, workspace with a door you can shut and work without interruption Disciplined work ethic a selfstarter with the ability to work independently in a fastpaced environment Individual headset equipment is preferred Access to a personal laptop and/or computer Internet Download Speed of 50 Mbps or greater Internet Upload Speed of 15 Mbps or greater Connection has less than 100ms of latency (ping) Hotspots, dial-up and wireless connectivity are not acceptable connections Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you in an effort to ensure that you are able to fully participate in the process. #J-18808-Ljbffr