Job Title

WINDSOR POLICE SERVICE announces openings for the position of EMERGENCY 911 COMMUNICATOR . Compensation: Approximately $45.00 per hour. POSITION SUMMARY The Emergency 911 Communicator is a shift work position providing 24hour coverage. The role consists of calltaking and dispatching. A calltaker answers 911 and nonemergency calls and redirects 911 emergencies as required. The dispatch role receives and dispatches emergency and nonemergency calls to police field units and monitors numerous radio channels. RESPONSIBILITIES Transmit information from the public to police. Monitor up to 33 radio channels and up to 6 computer screens for receiving, prioritizing, coordinating, and relaying information to police units. Answer all emergency and nonemergency calls, using developed communication skills to coordinate sensitive situations. Receive information from the public and transmit it to be dispatched. Transfer and reroute calls as necessary. QUALIFICATIONS Possess a Grade 12 graduation diploma or equivalent, as recognized by the Ontario Ministry of Education, or completed postsecondary education at an accredited college or university as an adult student. Minimum of 6 months work experience to develop skills required to work in a team environment. Demonstrated interpersonal skills and ability to be assertive and respectful when dealing with the public. Ability to react quickly and calmly during intense and stressful situations. Must have a strong sense of urgency. Must be able to type a minimum of 40 WPM and pass CritiCall Testing. Previous experience working in a telecommunications or call centre environment would be an asset. Ability to communicate in a second language would be considered an asset. Proficiency in the 10Code and phonetic alphabet would be considered an asset. APCO Public Safety Telecommunicator Course, Canada and NENA Telecommunicator Core Competencies Course would be considered an asset. Candidates successful in testing and interviews will also be required to successfully complete a thorough background investigation and psychological assessment. As 911 Communicator duties are a 24hour operation, this is a shift work position requiring successful applicants to work all shifts of days, afternoons, and midnights in office. EEO STATEMENT Windsor Police Service is committed to a diverse and inclusive workplace reflective of the community we serve. Appropriate accommodations will be provided upon request throughout the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA). #J-18808-Ljbffr