Job Title

Enhance airline relationships as a Senior Customer Service Manager. Oversee account operations, ensure compliance, and lead a dedicated team to exceed customer expectations. This position requires a strategic thinker to manage all aspects of account management with airline customers. Responsibilities include mentoring a team, maintaining service compliance, and directly interacting with clients to resolve issues. Candidates should have a robust customer service background and a commitment to excellence. Key Responsibilities: Manage all interactions with airline customers Uphold service compliance and performance standards Train staff on customer account specifics Facilitate communication between operations and clients Address customer inquiries or complaints efficiently Requirements: 5+ years in customer service or sales experience Airline industry experience is highly preferred Knowledge of SAP and invoice processes desirable Strong problem-solving and interpersonal skills Ability to work under pressure while maintaining quality Drive operational success and customer satisfaction by effectively managing airline account relationships and team performance. #J-18808-Ljbffr