Job Title

Overview We are hiring a cohort of Bilingual Member Experience Specialists to join our team. This role requires you to be based out of Timmins, Ontario or the surrounding area. You will work remotely with occasional travel to the Toronto head office for meetings, training and other business requirements. As a Member Experience Specialist, you will assist and support members, employers, pensioners, and other interested parties on inquiries regarding all aspects of the OMERS Pension Plan. You will respond to digital communications and process transactions for pension administration processes such as enrolments, retirements, buy-backs, and more, providing bestinclass service to all OMERS clients. Responsibilities Be the first point of contact to service members by phone, digital communication, and transactional processing. Develop a deep understanding of how the OMERS pension plans are administered to provide accurate and timely support. Provide sound judgement and ensure information is relayed accurately and in a positive and courteous manner. Handle a variety of inquiries, including resolving any escalated issues. Process transactions by effectively utilizing pension administration systems and other related OMERS technology. Perform member, employer, or thirdparty followups for missing or incomplete information. Analyze data to identify issues and work with the appropriate people to problemsolve. Be flexible to take on additional tasks, including assisting other teams as required. Maintain productivity standards, service levels, and a high degree of member satisfaction. Identify ways to streamline processes and work more effectively across our team to better serve our members. Work collaboratively with peers by sharing information and communicating in an open, honest, and professional manner. Uphold and demonstrate OMERS vision and core values while developing good rapport with internal teams, employers, members, and financial institutions. Qualifications 2+ years of pension benefit administration, client service, or relevant experience. Excellent communication skills and technical savvy to provide an exceptional member experience in both English and French. Positive attitude, customerservice focus, and a commitment to personal development and continuous learning. Ability to maintain composure in highpressure situations and adapt effectively to changing circumstances. High integrity and discretion to ensure the confidentiality of sensitive information. Postsecondary education or accreditation is an asset. Bilingual in English and French with ability to travel to the Toronto head office quarterly. Access to a reliable highspeed internet connection to ensure effective remote work. Benefits Annual salary of $66,000 with target bonus of 8 %. Participation in the OMERS Defined Benefit Pension Plan. Comprehensive employerpaid health benefits starting the day you join. Annual health spending account and employee support programs such as Headversity, Maven, LifeSpeak and Employee Assistance Program. Annual wellness credit of $600 to promote an active lifestyle through League. Competitive paid time off: 15 days of vacation + 5 personal days annually. Hybrid work environment allowing employees to work inoffice and remotely. Diverse and inclusive culture with access to Employee Resource Groups. Extensive professional development and growth opportunities with toptier learning platforms such as Coursera. Eligible to receive an annual incentive award under OMERS Shortterm and Longterm incentive plans. We are an equalopportunity employer committed to an inclusive, barrierfree recruitment and selection process that extends through your employee experience. Our workforce reflects the communities we serve. #J-18808-Ljbffr