Job Title

Customer Experience Associate - Port Dover Requisition ID: 257043 About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are peoplecentric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customers journey by: Taking a proactive approach to discovering our customers needs and listening to understand what they are asking for Processing day to day transactions Contributing to the Branchs targets by identifying and fulfilling simple sales opportunities Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs In this role you will Build strong customer relationships and deliver excellent customer service Uncover and solve customers needs Explain complicated concepts simply Demonstrate success in a targetbased performance environment, as well as contribute positively to a teamoriented work environment Demonstrate an eagerness to learn and determination to succeed Skills and experience needed Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Are comfortable in simple sales situations Have strong technical skills and the ability to promote digital and selfservice banking options to our customers Whats in it for you The opportunity to join a forwardthinking organization surrounded by a collaborative team of innovative thinkers A rewarding career path with diverse opportunities for professional development Internal training to support your career growth and enhance your skills An organization committed to making a difference in our communities for you and our customers You can expect to be recognized and rewarded for highperformance. Youll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. A competitive compensation and benefits package Location(s): Canada : Ontario : Port Colborne || Canada : Ontario : Port Dover At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance during the recruitment and selection process, please let our Recruitment team know. #J-18808-Ljbffr