Job Title

Title: Customer Experience Associate - Kapuskasing Branch (11.25 hrs/week) Requisition ID: 258758 Location: Canada, Ontario, Kapuskasing About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are peoplecentric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customers journey by: Taking a proactive approach to discovering our customers needs and listening to understand what they are asking for Processing daytoday transactions Contributing to the Branchs targets by identifying and fulfilling simple sales opportunities Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and helping them better manage their banking needs Responsibilities Build strong customer relationships and deliver excellent customer service Uncover and solve customers needs Explain complicated concepts simply Demonstrate success in a targetbased performance environment, and contribute positively to a teamoriented work environment Show eagerness to learn and determination to succeed Qualifications Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Are comfortable in simple sales situations Have strong technical skills and the ability to promote digital and selfservice banking options to our customers Benefits The opportunity to join a forwardthinking organization surrounded by a collaborative team of innovative thinkers A rewarding career path with diverse opportunities for professional development Internal training to support your career growth and enhance your skills An organization committed to making a difference in our communities for you and our customers Recognition and reward for high performance, supported by leadership through meaningful development conversations that enable faster advancement and internal training A competitive compensation and benefits package If you require accommodation (including but not limited to accessible interview sites, alternate format documents, ASL interpreter, or assistive technology) during the recruitment and selection process, please let our Recruitment team know. #J-18808-Ljbffr