Job Title

We are seeking a dynamically motivated, multi-tasked individual for the position of Front Office Manager. Candidates should be goal oriented to be a future Front Office Director at a large hotel. The Front Office Manager will be responsible for daily operations of the front desk, including providing support, coaching, and directing the Front Desk, Guest Services, and Royal Service departments. The Front Office Manager will work closely with other teams within the rooms division as well as all other departments in the hotel. Supporting company and hotel policies and procedures including the promotion and participation in Colleague Engagement, Health and Safety, and guest experience initiatives. Participating in scheduling and supervising a large team of hourly colleagues Ability to work effectively and provide leadership in a large management team with shared responsibilities Oversee Front Office operations while on duty as manager on duty, with direct accountability for leadership of Front Office operations. Ensure service standards are met and exceeded (anticipation of guest needs, upselling, scheduling, etc.) Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas Taking charge of Groups and Conventions from a Front Office perspective from pre-convention to post-convention stage, including pre-convention meeting attendance. Liaise with key departments (Housekeeping, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure Assist as needed to ensure the success of a smooth in-house guest experience Participating in interviewing, recruiting and selection of new team members and managers Liaise with VIP parties (i.e., State Visits) special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival. Liaise with the F&B team to ensure proper communication of amenities and guest requests. Thorough knowledge of function bookings and their effect on lobby and public areas Attendance at all required Hotel meetings Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures All other duties as assigned Qualifications Knowledge of Micros Fidelio Opera and Microsoft Office Applications Minimum of two years previous Front Office supervisory experience at a mid-sized to large hotel Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties Highest Guest Service skills, talent and knowledge with the vision and ability to lead employees to excellence Post-Secondary School Education with Diploma in Hotel Management an asset Physical Aspects of Position Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbs Constant kneeling, pushing, pulling, lifting Frequent ascending or descending ladders, stairs and ramps Must be able to work evenings, weekends, holidays, and overnight Benefits Salary range: $60,960 $72,585. Within the range, individual compensation is determined by job-related skills, knowledge, relevant experience and/or work location. Free Healthy Meals each shift Free drycleaning for work gear Custom learning programs to boost your talents Opportunity to join Health & Wellness, Sustainability, and DEI Committees Career growth paths with exciting advancement opportunities Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates. #J-18808-Ljbffr