Job Title

Reports to: President Direct Reports: On-Call Instructors (as assigned) / SIMCELL ROLE PURPOSE The Client Portfolio Manager is responsible for managing assigned client portfolios end-to-end , ensuring high-quality delivery of training and exercises, strong client relationships, and consistent project outcomes aligned with Sandhurst standards. This role blends client management, delivery leadership, business development, and strategic input . KEY RESPONSIBILITIES Client & Project Management Manage client relationships, delivery schedules, and project outcomes for assigned portfolios Monitor client satisfaction, retention, and renewal opportunities Prepare client reports and post-delivery summaries Prepare annual client themes report Submit expenses and project invoicing instructions to the finance department Deliver ICS-based training and facilitate exercises in line with Sandhurst methodologies Support the development, facilitation, and evaluation of discussion-based, functional, and full-scale exercises Manage and coordinate on-call instructors and SIMCELL resources as assigned Business Development & Growth Identify and develop new business opportunities within assigned client portfolios Lead or support the development of client proposals and scopes of work Manage vertical and horizontal client expansion opportunities QUALIFICATIONS & EXPERIENCE ICS 100, 200, and 300 (certified) Minimum 5 years experience in emergency management, either in a response or management capacity Proven experience delivering training, exercises, or operational programs Strong client-facing communication and relationship management skills Preferred ICS 100300 Train-the-Trainer (TTT) Bachelors degree in emergency management, public safety, business, or a related field Experience working in oil & gas, utilities, or municipal emergency management environments Familiarity with ICS Canada, AIMS, BCEMS, or comparable frameworks WHY JOIN SANDHURST Work with senior leaders and front-line responders across Canada and the U.S. Join a veteran-led consultancy with a strong reputation for quality and realism Opportunities to shape future offerings, training products, and client strategy ABOUT SANDHURST CONSULTING Sandhurst Consulting is a Calgary-based emergency management, leadership, and exercise consultancy working across oil & gas, utilities, municipalities, and First Nations in Canada and the United States. We specialize in ICS-based training, realistic exercises, and executive-level preparedness , supporting clients operating in complex, high-risk environments. #J-18808-Ljbffr