Job Title: Customer Service / Technical Support Rep (On-Site) Job Description The Customer Service Representative / Technical Support Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Assume a role with a forwardthinking global organization that nurtures a peoplefirst, inclusive culture. Imagine working at a company recognized as Worlds Best Workplaces, Best Company Culture, and Best Companies for Career Growth. Your position as a Customer Service Representative / Technical Support Representative will contribute to brands powering exceptional customer experiences and techpowered innovation. Join an organically diverse team from 70+ countries where all members support one another. Career Growth and Personal Development We provide training, technologies, and ongoing support to help you succeed. With 80% of our managers and leaders promoted from within, we offer free learning and leadership development programs to set you on a path toward the career you envision. What You Will Do in This Role Act as the point of contact for all technical inquiries about hardware, software, or client products. Greet customers courteously, professionally, using agreedupon procedures. Listen attentively, demonstrate empathy, and build rapport with customers. Clarify customer requirements; probe for understanding; use decisionsupport tools to resolve nonstandard/unstructured issues. Prepare complete and accurate work, including properly noting accounts as required. Maintain broad knowledge of client products such as smartphones, tablets, computers, wearables. Familiarity with iOS and/or macOS is preferred. Deliver expert customer experiences with a smile. Your Qualifications Live within 35km of the Hamilton site/location. At least 1year of customer service experience or equivalent; High School diploma or GED. Effective written and verbal communication skills in English. Strong problemsolving skills and ability to learn quickly; proficiency in fastpaced multitasking. Patience in working with customers is second nature. Availability to work during hours of operation: 8:00am11:30pmEST MondaySunday; schedule changes every 3months based on performance. Whats In It For You Benefits include competitive base salary ($20/hr, not below min wage), incentives, medical, dental, vision insurance, employee assistance program, retirement plan, paid time off and holidays, paid training days. DailyPay enrollment for early access to pay. Networking opportunities in groups: Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Neurodiversity, Women in Tech, OneEarth Champions, and more. Health and wellness programs. Mentorship programs. Modern office with advanced technology. Programs and events supporting diversity, equity, inclusion, sustainability, community support. Celebrations: Concentrix Day, GameChanger Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more. JOB AVAILABILITY We accept applications on an ongoing basis. This is an immediate vacancy, and we also consider future opportunities. We encourage all interested candidates to apply. #J-18808-Ljbffr
Job Title
Customer Service / Technical Support Rep (On-Site)