Job Title

Product Development Specialist, Staples Promotional Products Vaughan, ON, Canada and 2 more (Hybrid) Job Description While you may know Staples as the worlds leading office supply company, Staples Promotional Products a division of Staples is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team! The Product Development Specialist supports Customers and Account Managers with tailored product sourcing and the creation of customquotes for branded promotional merchandise. The Product Development Specialist interacts directly with Customers, Account Managers and Vendors to source/select unique and fitting promotional merchandise items and ensure that all items on the quote are within customer brand guidelines, sourced from preferred vendor channels, meet customercompliance requirements, and are within margin/profitability guidelines. The Product Development Specialist is a promotional merchandise product and customerbrand expert, specializing in tailored/custom product solutions to meet and exceed customer requests. The Product Development Specialist also ensures that ideation and source/quote activities are executed in a timely fashion in order to meet/exceed customer event timelines. What Youll Be Doing: Partner closely with Account Managers, customers, and vendors to support promotional merchandise sourcing and quoting needs Manage and expand customer relationships through timely, accurate source/quote activities Generate promotional merchandise quotes using systems and formats such as Bridge, Linc, SAGE, PPT, and email Source promotional products from preferred domestic and overseas vendors, ensuring 80%+ preferred/partner vendor usage Respond promptly to customer and Account Manager quote requests in accordance with SLA requirements Handle incoming simple/transactional quote requests under $5,000 independently; manage quotes over $5,000 with Account Manager approval Ensure all quotes align with margin and profitability guidelines and departmental targets Maintain accountability for team margin performance and preferred vendor usage metrics Research products, pricing, and market trends to deliver competitive, profitable quotes Proactively present creative product sourcing ideas aligned to customer marketing objectives, events, or sponsorships Advise customers on best product solutions and recommend custom options when appropriate Maintain accurate records of quote activity and followup actions in designated systems Submit complete, clean order requests to the Special Order Team for order entry Attend client calls and product/vendor tradeshows (local and outoftown as required) Collaborate with sales and support teams to resolve inquiries, issues, and customer complaints Contribute to team success through participation in sales meetings, sharing best practices, product ideas, and success stories What You Bring to the Table: Strong ability to interact directly with Account Managers, customers, and vendor partners Deep understanding of customer brand guidelines to ensure accurate and expedited quotes Proven ability to maintain and grow margins while meeting revenue goals Knowledge of promotional merchandise sourcing, pricing, and vendor ecosystems Experience ensuring customer satisfaction through crossfunctional collaboration Ability to manage multiple quote requests while maintaining accuracy and responsiveness Creative, consultative mindset with the ability to exceed customer expectations Strong organizational skills, including tracking quote activities and followups Customerfocused approach with a solid understanding of client business needs and operational requirements Commitment to staying current on new products, trends, and best practices in promotional merchandise Whats Needed Basic Qualifications: 2+ years of related experience in sales support, sourcing, product development, or promotional merchandise Whats Needed Preferred Qualifications: Bachelors Degree or equivalent experience Bilingual capabilities in English/French Experience within promotional products, custom merchandise, or branded solutions Familiarity with preferred vendor programs and compliance standards Experience supporting revenue growth and margin performance goals Willingness to attend product or vendor tradeshows as required We Offer: Inclusive culture with associateled Business Resource Groups Vacation Allotment and Holiday Schedule Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more! Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. #J-18808-Ljbffr