Job Title

Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about SherwinWilliams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay uptodate with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the stores sales goals. The individual selected for this role will be expected to work at stores within a 10kilometer radius of Store#8810, located at: 235Ira Needles Blvd, Unit5, Kitchener, ONN2N0B2. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain instock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment Must have a valid, unrestricted Drivers License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50lbs. frequently and up to 70lbs. on occasion Preferred Qualifications Have a High School diploma or a Certificate of Adult Education Completion (CAEC) Have at least one (1) year of experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paintrelated products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Compensation Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Equal Employment Opportunity SherwinWilliams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. #J-18808-Ljbffr