Job Title: Shop Support Manager (Field Operations) GTA - Remote Tommy Guns is rapidly expanding global franchise that currently operates over 90 barbershops in Canada with locations in the US, Australia and New Zealand too. Were growing fast, and were looking for someone who wants to grow with it. This is not a sit-behind-a-desk role. Youll be in shops, working with franchisees, solving real problems, and driving results where it actually matters. If youre the type of person who: Takes initiative without being asked Moves fast and figures things out Builds relationships quickly Wants to own outcomes, not just tasks Keep reading. What youll actually do This role is about execution. Work directly with Business Owners to improve shop performance Get into locations regularly, build trust, and influence behaviour Identify gaps in operations, service, and sales, then fix them Drive revenue through better execution of the model (service, retail, experience) Hold people accountable without damaging relationships Support rollout of new programs and initiatives Use data (NPS, sales, KPIs) to guide decisions and action NPS is a core driver of growth and guest loyalty in our system What success looks like Shops run tighter, cleaner, and more consistently Sales improve through better execution, not just traffic Business Owners trust you and actually listen to you You become the go-to person in your region Who this is for This is not a wait for direction role. Youll do well if you: Are early in your career but hungry to grow fast Have strong people instincts and arent afraid of tough conversations Can walk into a shop and immediately see whats broken Take ownership without needing constant oversight Like being in the field more than behind a desk Experience 25 years in retail, hospitality, or service-based operations Multiunit experience is a bonus, not required Strong communication and relationshipbuilding skills Comfortable with travel across the GTA and eastern Canada Why this role is different Youll work directly with operators and see the impact of your work Youll learn how a franchise system actually runs Youll have a clear path to grow into more senior roles You wont be stuck in meetings all day Comp & details Salary: ~$65,000 Remote, with regular travel to shops across the GTA, eastern Canada as well as visits to our head office in Kelowna, BC Health benefits, RRSP matching, and product perks #J-18808-Ljbffr
Job Title
Shop Support Manager