Contributes to the overall success of the Global Technology Services in Canada and Globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. What you will do Independently define and ensure adherence to Security Vulnerability & Compliance process requirements based on Tenable Security scoring. Articulate to management stakeholders the reasons for approving or not approving an exception to the process. Facilitate, review, and ensure proper completion of project artifacts (in alignment to established standards), along with their collection, sharing and archival for the purposes of service operational support, risk, audit, privacy, security, testing and capacity planning, etc. Establish close relationships with project/application team stakeholders, control function stakeholders, and technical teams to ensure requirements and mandated processes are understood and managed with effective communication. This would include working with remote teams (clients, staff, and internal partners). Ensure roles and responsibilities are clearly defined and understood by stakeholders by mapping them to other relevant processes such as IT Infrastructure Library (ITIL) Change & Incident Management through regular collaboration and training. Identify all residual risks and communicate them for acknowledgement by appropriate management personnel for mitigation. Improve customer experience by delivering communications and training sessions to project teams and other stakeholders comprising of small to large groups on a regular basis to facilitate their capability to execute the requirements for the Server and Workstation Remediation. Assist with continual improvement initiatives for the process workflow within ServiceNow as it pertains to Vulnerability Management. Identify, retain, and recruit qualified and skilled staff to deliver a high-level of service ensuring application stability and availability. Also provide continuous performance feedback as needed, including the preparation of formal performance appraisals. Required Skills and Experience Excellent verbal, written, and presentation skills to connect with project, technical and business function stakeholders. Knowledge of Spanish is an asset. At least 3+ years of experience in people management of performance-oriented technical resources, directly and/or indirectly; including a proven ability to set standards and provide development opportunities. At least 5+ years of handson technical experience in performing & leading proactive assessments to define and ensure adherence to Security Vulnerability & Compliance process requirements via industry leading tools (e.g., Cisco Vulnerability Management (formerly Kenna.VM); InsightVM (Nexpose); Tenable.io; Qualys VMDR; etc.). At least 10+ years of progressive handson technical experience in a large, enterprise Information Technology Service Delivery Operations environment (e.g., Level 2 & 3 help desk support for systems & networks). At least 3+ years of handson technical experience with IT Service Management (ITSM) workflows within ServiceNow, or another industryrecognized tool (e.g., Maximo or IBM ISM). Strong technical working knowledge in each of the following areas: Network Storage/Networking Fundamentals Computer Architectures Cloudbased Technologies (Private/Public/Hybrid) MidRange/Mainframe Technologies Excellent customerservice skills. Proficiency in using MS Power BI Pro and/or another visualization dashboard tool to perform data analysis. Ability to create presentations on MS Powerpoint incorporating graphics & charts. Ability to independently manage multiple assignments, understand priorities and meet strict deadlines proactively. Completed postsecondary education. Completion of ITIL Foundation certificate is an asset. Benefits Diversity, Equity, Inclusion & Allyship we strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through biasfree practices and inclusive values across Scotiabank. Accessibility and Workplace Accommodations we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment. Upskilling through online courses, crossfunctional development opportunities, and tuition assistance. Competitive Rewards program including bonus, flexible vacation, personal and sick days and benefits will start on day one. Community Engagement opportunities for engagement and belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and more. #J-18808-Ljbffr
Job Title
IT Senior Manager