Job Title

Job Description The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Territory: Peterborough and surrounding areas. Responsibilities Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs. Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices. Manages territory, inventory and customer relationships. Achieves expected productivity levels associated with assigned workload and level of experience. Completes technical training on new equipment as assigned. Other duties as assigned by manager. Maintains and manages own parts inventory with a high degree of accuracy. Adheres to territory back-up plans. Completes all required administrative tasks accurately and timely. Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. Maintains productive, professional relationship with all customer and company personnel. Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. Completes technical training on new equipment as assigned. Qualifications Post-Secondary Education in the area of technical specialization. Knowledge, Skills And Abilities Excellent working knowledge of electro-mechanical devices and electronics. Strong interpersonal and verbal communication skills. Solid knowledge of assigned equipment. Methodical approach to resolving problems. Excellent customer service skills including ability to follow up to ensure closure of issues. Ability to read and comprehend written technical information from manuals, parts books and relevant publications. High mechanical aptitude, highly focused and driven to learn. Ability to work independently or as part of a team and take initiative to improve the customer experience. Strong attention to detail and good visual skills for assessing image quality. Ability to access/service equipment in low, high, cramped or otherwise inconvenient locations. Ability to act diplomatically in a professional corporate environment. Highly organized with excellent time management. Continuously upgrading knowledge of Ricoh products. Other Requirements Valid driver''s license and, as applicable, minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business. Extensive daily travel in an automobile between customer locations is usually required. Assignment of a walking territory within a limited urban area would require extensive travel by foot. Shift work, overtime, standby and/or oncall may be required. Physical effort required to move objects on wheels that may weigh up to 400 pounds and to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e., computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level. Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. A high level of dexterity is required in the regular use of a variety of hand tools. Emphasis on finemotor skills for work on small electronic and mechanical components. Benefits Medical, dental, life, and disability insurance coverage options. Contribute to the company''s retirement plan with company matching contributions. Augment education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance health, wellness, and ongoing personal and professional development. #J-18808-Ljbffr