Job Title

Position: Sales Business Development Coordinator Dealership: Rose City Ford Location: Windsor, Ontario Classification: Contract Position (Leave Coverage), Immediate Hire Rose City Ford is proud to be part of the AutoCanada dealership network, the largest Canadianowned automotive dealer group. DaytoDay Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions. Schedule appointments for service, liaising with customers, understanding their needs, and coordinating with the appropriate team members. Assist the service team by setting appointments for service. Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership. Utilize the dealerships Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders. Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience. Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback. Track and report on key performance metrics, including call volume, appointment scheduling, customer followups, and lead conversion rates. Qualifications Previous experience in a customer service, sales, or call center role, preferably in the automotive industry. Excellent verbal and written communication skills with the ability to interact professionally with customers and team members. Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner. Ability to manage multiple tasks and prioritize responsibilities effectively in a fastpaced environment. Experience with CRM software or similar tools to manage customer information and interactions. Ability to resolve customer concerns or inquiries in a timely and professional manner. Strong collaborative skills, working well with others across different departments to achieve common goals. Benefits Competitive Compensation and Benefits Package Employee Vehicle Purchase & Service Plans Employee and Family Assistance Programs Paid holiday and flex time for fulltime AutoCanada employees Professional development and the opportunity to grow your career Equal Opportunity Employer We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equalopportunity employer, we actively support everyone in expressing themselves and reaching their full potential. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. #J-18808-Ljbffr