Job Title

Overview HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the worlds leading brands, HGS is the perfect place to build your future! Plus, working with HGS comes with benefits like: $20.00 hourly and overtime opportunities Refer-A-Friend Employee assistance programs Flexible Schedule Options People focused environment where youll make lifetime connections and friendships Requirements Youre at least 18 years of age You have a High School Diploma or Equivalent You must be living within 45 minutes (commuting distance) and able to work in Waterloo, Ontario Office You can work between the hours of [6AM and 10PM EST], but have flexibility as business needs may change You have Social Media experience You have at least 6 months of customer service experience and you understand the value of coaching / feedback You have experience troubleshooting issues and understand the importance of owning the resolution for the customer Demonstrate a caring, supportive and friendly nature in every interaction with the utmost confidence and urgency Youre computer savvy, comfortable sitting at a desk and working with multiple monitors Youre results oriented and comfortable providing customers with recommendations and solutions You have excellent English and French communication skills, both oral and written HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential. You will be required to pass preemployment tests and an interview. HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact . Personal information is handled in accordance with applicable privacy laws. Discover what its like to be a champion of innovation. #J-18808-Ljbffr