Job Title

DSV Global Transport and Logistics DSV encourages inclusivity and is committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process. Location: CAN - Milton, Yukon Court. Job Posting Title: Operations, Pharma Specialist. Time Type: Full Time. Compensation: Salary starting at $53,102 per year, plus eligible benefits, in accordance with experience and internal equity. Summary The primary function of the Operations, Pharma is to process all Pharma/Healthcare shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as Pharmaceutical and government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound and outbound requirements before or within agreed time frames. Direct communication with customers, overseas offices, airlines or ocean carriers and truckers is required. Key Duties And Responsibilities Daily management and coordination of shipments. Collaborate and cooperate with overseas offices/agents to organize air and ocean shipments. Establish and coordinate schedules with carriers and tender/dispatch shipments. Create/prepare shipping documents as required. Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments. Adhere to all domestic and international shipping regulations, as well as DSV Pharma QMS Policy. Track and trace all shipments. Prepare and publish reports, as required. Proactively identify problems and swiftly implement the appropriate solutions. Regular communication with customers on shipment updates, issues and resolution. Confirm rates and service levels with carriers. Responsible for reconciling payables and vendor invoice approvals. Prepare quotes for clients and other network offices/agents. Evaluate shipments, consolidate loads, select most costeffective method of pick up and/or delivery. Perform lane analysis to determine most appropriate mode of transport within customer requirements. Investigating nonconformities and working with Quality teams to develop corrective actions. Ensure all DSV KPIs met throughout the movement of the shipment. Quality, Health & Safety Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. Staff are required to ensure that their daytoday activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace. Education and Experience Minimum of three years international transportation industry experience or Education in supply chain logistics, international transportation, or a related field of study. CIFFA certificate an asset. Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc. an asset. Authorized Cargo Representative (ACR) designated status an asset. Skills And Competencies Good command, both verbal and written, English skills. Ability to create collaborative engagements and active listening. Service oriented and able to resolve customer grievances. Strong interpersonal skills, building professional relationships internally and externally. Strong problemsolving skills and analytical skills. Ability to multitask, plan, prioritize and manage time effectively in order to meet goals and achieve results. Both a team builder and a teamplayer. Excellent organizational and time management skills. Language And Computer Skills English is the principal language for this position; additional languages may be required in other locations. Ability to communicate effectively in a diverse multicultural environment. Microsoft Office suite. CargoWise experience an asset. Physical Demands Prolonged periods sitting and standing at a desk and working on a computer. Regular working hours apply for this position; at times, working beyond these hours may be required by business needs. Additional Notes / Acknowledgment Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position. #J-18808-Ljbffr