Job Title

CBI Health is Canada''s leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians. As a Care Manager within our Nova Scotia CBI Home Health Office , you will provide overall clinical and service delivery leadership, nurturing and developing relationships with stakeholders and optimizing the effectiveness and efficiency of available talent. We will count on you to champion a culture that energizes and engages all staff, from mentoring and coaching supervisors and care providers to minimizing attrition. Overseeing effective patient experience and care planning in line with the organizations clinical goals and service delivery standards, you will build a team that achieves or surpasses stakeholder expectations and company targets aligned with CBI Values and Vision. Your role: Develop and revise Service Delivery Models, as required, to ensure all clinical processes and care pathways are current and consistently adhered to Ensure a patient- and family-centred approach in the development and implementation of service delivery models Ensure all clinical staff are working within, and maximizing, their scope of practice to maximize service effectiveness and efficiency Identify trends and opportunities to improve service, and proactively implement changes to processes and procedures that affect clinical care Ensure clinical excellence through regular monitoring and action planning/execution on clinical outcomes and targets (KPIs) Ensure effective hiring, onboarding, performance management and mentoring/coaching of care supervisors so they can model desired behaviours to care providers Ensure team members have the tools and knowledge to understand and meet patient expectations, are well aligned with the Key Accountabilities of their roles and are meeting performance expectations Promote and facilitate communication and collaboration between team members and within the larger CBI Home Health/We Care network, including provincial clinical leadership teams Develop and nurture local relationships with key stakeholders and referral sources to become a trusted advisor for clinical, service delivery or general challenges of stakeholders Work in partnership with stakeholders to identify service gaps and build service delivery models that fill these gaps and/or increase volume/referrals Ensure frequent, effective and timely communication between staff and external stakeholders (patients, families, referral sources, funders) Provide clinical input into business development and/or service delivery model development opportunities Ensure the Patient Experience meets or exceeds expectations Ensure local service delivery execution aligned with key metrics (KPIs) Work closely with the Director of Operations to address positive or negative trends in overall program performance Ensure staffing requirements meet demand levels, and staffing levels reflect trend (positive or negative) and planned/expected growth in line with workforce planning and recruitment strategies Ensure a healthy and safe environment for patients and employees Proactively identify risks related to clinical services, and support development of risk mitigation Perform regular chart audits to ensure service delivery standards are met or exceeded Act as a clinical resource, providing guidance, coaching and mentoring to nurture a culture of learning Effectively communicate best practices, ensuring adherence to established guidelines locally, regionally and centrally Provide input into developing clinical education and training needs and/or opportunities What you will need to be successful: Possess a current registration with the Nova Scotia College of Nursing (NSCN) as a Registered Nurse or Licensed Practical Nurse Have 3 - 5 years of supervisory experience and/or experience within the home health industry Possess a valid Nova Scotia drivers license with access to a reliable vehicle Have the ability to provide best possible solutions to problems that align with policies and uphold best practices Assure that proper client documentation in being followed by reviewing client logbooks, flow sheets or any other client centered documents. This may be in conjunction with supervising Team Leaders on an as needed basis Ensure Incident Reports (IR) are completed in an accurate and timely fashion and that they are forwarded to the necessary parties Ensure that policies and procedures are enforced and upheld by all Care Providers Join us at CBI Health where working together makes great things happen . To learn more about CBI, please visit CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests. #J-18808-Ljbffr