Job Title

Overview Faire partie intgrante dun centre dappels performant en rpondant aux demandes des clients et en collaborant avec le personnel terrain afin dassurer la prestation des services dans les dlais requis. Act as part of a successful Call Centre by responding to customer requests and interfacing with field staff to ensure service is provided in a timely manner. Responsibilities Recevoir les appels des clients ayant besoin de service Vrifier lquipement et lemplacement, et consigner linformation dans le systme de rpartition Planifier et dispatcher les techniciens chez les clients selon les priorits Maintenir une communication constante avec les superviseurs terrain et les techniciens par radio et par tlphone Assister les clients en proposant des solutions des problmes mineurs Saisir les dossiers de rparations, les pices utilises, le type de service effectu, la distance parcourue et le temps requis pour chaque intervention Recevoir et enregistrer toutes les demandes de toner des clients Soutenir et maintenir les territoires de service dsigns Assurer la liaison avec les quipes des ventes, de lexpdition et de ladministration Respecter les politiques et procdures tablies par Konica Minolta Business Solutions Effectuer toute autre tche connexe assigne par la direction Receive calls from customers in need of service. Verify equipment and location and record information in dispatch system Schedule and dispatch technicians to customers based on priority Remain in constant communication with Field Supervisors and Technicians via radio and telephone Assist customers with minor problem solutions Input records of repairs, parts, type of service performed, distance traveled, and time required for each job Receive and input all toner requests from customers Support and maintain designated service areas Liaise with sales, shipping and administrative staff Must follow policies and procedures set forth by Konica Minolta Business Solutions Perform other relevant duties as assigned by Management Qualifications High school or equivalent, BS or BA preferred Diplme dtudes secondaires ou lquivalent requis; baccalaurat (B. Sc. ou B. A.) un atout Minimum 2-3 years business development, data analysis or other related experiences Minimum de 2 3 ans dexprience en dveloppement des affaires, en analyse de donnes ou dans un domaine connexe Ability to work with little guidance Capacit travailler avec un minimum de supervision Proficient verbal and written communication, customer service and interpersonal skills Excellentes aptitudes en communication orale et crite, en service la clientle et en relations interpersonnelles Ability to analyze processes and procedures looking for opportunities and gaps Capacit analyser les processus et procdures afin didentifier les occasions damlioration et les carts Knowledge of systems and applications used to support a call center environment preferred Connaissance des systmes et applications utiliss dans un environnement de centre dappels, un atout Excellent time management skills Excellentes comptences en gestion du temps Basic technical and computer application troubleshooting skills Comptences de base en dpannage technique et des applications informatiques Ability to problem solve with minimal assistance Capacit rsoudre des problmes avec un minimum dassistance Computer skills: Microsoft Office, Word, Excel, PowerPoint Comptences informatiques : Microsoft Office (Word, Excel, PowerPoint) Detail-oriented and ability to work in a fast-paced environment Souci du dtail et capacit travailler dans un environnement dynamique et rythme rapide Experience with sitting at a desk with a computer monitor for several hours at one time Capacit demeurer assis(e) un bureau devant un cran dordinateur pendant plusieurs heures conscutives Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions daffaires Konica Minolta (Canada) Lte. est un employeur d''opportunit gale. #J-18808-Ljbffr