Job Title

Givenchy Beauty Ambassador Location: Lakeside Employment type: Part Time Overview Since its creation in 1957 by Hubert de Givenchy, the House of Givenchy has become renowned for refined designs enriched with a touch of fantasy. The creation of the Givenchy Fragrance Division in 1957 was inspired by Hubert de Givenchys opinion that fragrance was the crowning touch of fashion and the most sensual expression of a womans personality. His first fragrance Linterdit was inspired and dedicated to his muse Audrey Hepburn. Romantic, feminine and elegant, Parfums Givenchy continues to delight its clientele both with its products and quality of service. Main Responsibilities Sales To proactively sell Parfums Givenchy products and provide a luxury standard of service to customers To be aware of and achieve or exceed sales targets, as set by your line manager To proactively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU) KPI: To achieve sales targets Service To be knowledgeable on all Parfums Givenchy products and be able to propose personalised products to clients and confidently and appropriately overcome any objections Demonstrate products on clients by means of flash makeovers and confidently explain the benefits of each product To initiate contact with customers and welcome them both on counter and through traffic stopping To identify, understand and reformulate the client needs To develop personal relationships with clients and to gain loyalty To educate clients on Parfums Givenchy products and the brand KPI: To achieve target for Mystery Shopping General To participate in merchandise management and ensure that it is in line with Corporate guidelines To monitor stock levels, report any issues to the Counter Manager and ensure that there are sufficient levels To conduct all assigned operational and administrative tasks To be a Parfums Givenchy brand ambassador and representative at all times To adhere to all Company procedures and policies, as outlined in the employee handbook To build relationships with store management and adhere to all store policies and procedures To carry out any additional duties as directed by the management team Position within the Team Reports to: Business / Account Manager Contacts and Relationships Internal: Counter team, Area Managers, Retail Managers, RMAs External: Parfums Givenchy clients, Department store colleagues, Department store managers, Department store HR Departments Person Specification Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Driven and results orientated, seeking out ways to continually grow the business through events and counter activity. Selfconfident, able to approach and engage with customers at ease, using strong selling skills to chase that extra sale. Able to demonstrate cosmetics and makeup application knowledge, and through excellent communication skills, identify key items that would suit the customers needs. Immaculately groomed and presented, embodying the elegance that customers have come to identify with Parfums Givenchy. #J-18808-Ljbffr