Job Title

Pay Rate - $53,000 - $69,200 per year Position Overview As a Campus Store Manager - Canada, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience. Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/longterm planning and support a Regional Manager with overall store and campus relationships and operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do Whats Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. Responsibilities Driving Results/Sales Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy. Responsible for leading instore course materials activities in collaboration with course materials leadership. Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget. Review and approve store markups, markdowns, and writeoffs within company guidelines. Ensures the security of company assets and the safety of associates and customers, and adherence to company policies. Campus Relationships Facilitation of campus and/or community events. Daytoday communication of store operational activities. Strategic Partnership Reviews. Ensure campus outreach and engagement. Bookstore Advisory Committees. Talent Management Develop crossfunctional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results. Ensure effective performance management and maintain a culture of accountability. Recruit, train, coach, and develop all team members. Customer Service Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share. Answer routine inquiries and handle escalated complaints. Ensure the store is neat, clean, and orderly. May oversee a caf or convenience store and must ensure compliance with all health and food safety regulations. Other duties as assigned to support general store operations. Requirements Bachelors Degree or Equivalent. 35 years of retail management or strong customer service experience. General Computer Skills. Academic retail experience is a plus. Strong organizational, time management, and problemsolving skills. Vital customer service, communication, and presentation skills. Strong analytical skills and financial acumen. Advanced relationship building, a demonstrated ability to influence a team, and customer outreach. Travel: minimal less than 10%. Benefits Medical, Dental & Vision. Voluntary Insurance plans. 401k + 100% company match (up to 4%). 80 hours vacation + sick days. 10 paid company holidays. Quarterly Bonus Plan. Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr