Job Title

Position Type: Permanent Closing date: 2026-04-29 Collections Administrator Located in Moncton, the Collections Administrator is responsible for overseeing the daytoday collections of outstanding accounts. Reporting to the Billing Manager, the incumbent reviews the status of delinquent accounts and initiates appropriate collection processes. In this role, you will be responsible for: Reviewing status of delinquent accounts and initiating collection action; Notifying customers of delinquent accounts according to due dates, issuing pastdue statements monthly, issuing late notice letters to customers who are not current, monitoring results, and following up with customers as necessary; Initiating customer telephone contact to seek payment and researching customer invoice and payment history; Preparing recommendations for account referrals to external collection agencies for severely delinquent accounts; Initiating appropriate followup action on mail returned as undeliverable; Recommending repayment plans that contribute to overall improvement in collections while considering the individual circumstances of our patients; Taking inbound billing inquiry calls; Covering front desk receptionist for lunch breaks and vacations as needed; Any other duties assigned by the Billing Supervisor. As the ideal candidate for this role, you: Possess a minimum of 12 years experience in consumer collections with focus on individual customer accounts and/or equivalent customer service experience; Have experience researching and resolving customerbilling issues; Have proven and effective customer service telephone skills with superior conflict resolution ability; Are a selfmotivated individual with strong organizational and timemanagement skills; Demonstrate the ability to identify issues and implement resolutions; Have experience in a computerized accounting environment and have spreadsheet knowledge; Must be comfortable making a very high volume of outbound collections calls in a customerservice focused manner. Bilingualism is required for this position. The Base Pay range may vary depending on the successful candidate or other relevant jobrelated factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performancebased incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees. #J-18808-Ljbffr