Job Title

Position Objective Oversee the strategic planning, operational coordination and personnel management within the Water/Wastewater and Stormwater Division to achieve division goals and regulatory requirements. They will closely collaborate with other Division Managers providing guidance regarding Water Distribution, Wastewater Collection and Engineered Storm Systems. Designated as Overall Responsible Operator (ORO) for water and wastewater subsystems and certified in accordance with provincial government standards. Duties & Responsibilities Provide leadership, strategic advice and planning support in all areas of water, wastewater and storm services, capital renewal and replacement, inventory management, fleet management including asset use/life-cycle according to standards and practices consistent with the Corporations goals. Continually develop and implement standard operating procedures to ensure on-going compliance with the DWQMS and Sanitary Environmental Compliance Approval; prepare municipal utility for government audits Perform the legislated duties and responsibilities of Overall Responsible Operator Oversee implementation and maintenance of the Drinking Water Quality Management System, preventative maintenance, unaccounted for water, and extraneous flow reduction programs Manage and direct and exercise technical direction over Division operations to improve and ensure safe, effective and efficient service delivery Formulate, implement and monitor short and long-term policy and operational objectives and special projects Investigate emerging technologies and industry trends to develop and implement innovative strategies and solutions that enhance operational efficiency and service delivery Prepare annual operating and capital budgets with multi-year operating and capital forecasts for Council approval Review and make recommendations to rates and fees annually to address operational needs Ensure efficient allocation and costeffective management of Division budget, establish/maintain staffing levels and schedules, inventory control and procedures; and approve acquisition of goods and services Oversee the preparation of and recommend controls, agreements and contracts covering work done for the Corporation by contracted service providers; organize and assign jobs following tendering awards; supervise the work on an ongoing basis; monitor and assess performance to ensure that the agreements are honored Manage internal staff, consultants, contractors; participate in onsite consultations, inspections and project monitoring including design, construction and commissioning Attend and provide support to Committees of Council, external and internal technical committees and informal working groups as directed Manage client relations by regularly interacting with customers, vendors, stakeholders and internal customer service partners; monitor customer satisfaction; receive and respond to or coordinate responses to claims, customer enquiries and complaints and communicate Infrastructure Services policies and protocols Prepare and, when required, present administrative and status reports, policy recommendations, bylaws and/or resolutions for the Directors, CAO and/or Councils consideration Participate in the selection, management and motivation of staff; support evaluation, training, development and discipline of staff to foster a culture of accountability, safety and continuous improvement; participate in Labour Management forums Maintain current knowledge of relevant legislation, regulations and best practices and recommend and/or take appropriate action in response Ensure adherence to collective agreement, corporate policies, Occupational Health and Safety Act, The Corporations Health and Safety Policy and all other relevant legislation Ensure Division is prepared to respond to an emergency and is familiar with the Town and Region Emergency Response Plans covered elsewhere Perform all duties in absence of Director as required to ensure the effective coordination of Department objectives Assume direct responsibility for complex and special projects as directed by the Director, Infrastructure Services Education & Experience Postsecondary Degree or Diploma in Civil Engineering Certified Engineering Technician (CET) Possess and maintain valid provincial government Class II Water Distribution Certificate and Class I Wastewater Collection Certificate Valid drivers license Basic First Aid and CPR Four (4) to five (5) years progressive experience in municipal utility management Knowledge Applied, technical knowledge of municipal water, wastewater; their construction, maintenance and repair, including water quality monitoring, equipment, trenching/shoring, confined space entry and heavy equipment operation Applied, technical knowledge of applicable statutes, regulations and standards, in particular the Public Utilities Act, Ontario Water Resources Act, Safe Drinking Water Act, Ontario Clean Water Act, CLIECA Design Sewage Collection Systems, Highway Traffic Act, Municipal Act, Occupational Health and Safety Act, Employment Standards Act, OnSite and Excess Soils Management Act, Infrastructure for Jobs and Prosperity Act, Collective Agreement, WSIB and human resource policies Applied, technical knowledge of common office software (e.g. MS Office, HCL Notes, customer relationship management, GIS) and routine administrative forms; Asset Management and work order systems software, record keeping; office equipment, scheduling software Applied, technical knowledge of project management practices and procedures Technical knowledge of the use and care of hand tools, small power tools and heavy construction equipment Applied knowledge of supervisory and management practices and procedures, budgeting and procurement Technical knowledge of consultant and construction contract supervision Applied, technical knowledge of budgeting, asset management and procurement forecasting and analysis General knowledge of office procedures, practices and equipment Technical knowledge of local government structure, protocol, procedures, budgeting and funding Applied, technical knowledge of customer service Skills & Ability Demonstrate ethical conduct, political sensitivity, discretion, integrity and reliability Ability to operate computer and various business software applications Adapt to change, learn and practice new skills Analyze and solve complex problems and recommend innovative, practical solutions Customer service skills Organize, lead and direct others in attaining Corporate goals by setting high performance standards while managing risk Concern for quality and standards Communicate clearly, openly and honestly verbally and in writing Interact skillfully and professionally with internal and external customers and members of Council Demonstrated supervision, leadership and develop and motivate staff in a team environment; lead by example Ability to prioritize and organize a high volume of assignments; delegate and empower to ensure timely project completion Steward Department vision and prioritize goals in an evolving political environment Accountability for overall Department performance and outcomes Establish and maintain effective relationships and partnerships through collaboration Resource and financial management skills Ability to analyze and solve complex problems and recommend innovative, practical solutions; develop improved methods, procedures, techniques and programs Mathematical skills Requires specialized judgment, decision-making and problem-solving Willing to adapt to change, learn and practice new skills Supervision Directly supervises Supervisor Water & Wastewater, Coordinator, Quality Management Systems, Crew Leaders, Extraneous Flow Inspector, Water & Wastewater Technician and Water Meter Technician. Oversees all other Division employees. Working Conditions Frequent deadlines, irregular schedules, interruptions Regular inside contact throughout the organization Regular outside contact via electronic correspondence with the public, clients, customers, other municipalities/agencies Rapidly evolving priorities Sitting, standing, regular movement with choice Compensation includes an annual salary of $121,345$145,614 , and includes a comprehensive health, benefit and pension package. Department: Infrastructure Services Division: Water and Wastewater Division Reports to: Director of Infrastructure Services The Town of Fort Erie is an equal opportunity employer. Accommodation is available to candidates upon request. We thank all applicants for their interest, only those advancing through the recruitment process will be contacted. Personal information is collected under the Municipal Act, 2001 to determine employment suitability. #J-18808-Ljbffr