Elevate customer experiences as a Senior Manager in Customer Care. Spearhead retention initiatives and lead a high-performing team to achieve outstanding CSAT and NPS metrics. This leadership role focuses on enhancing customer satisfaction and driving retention strategies within a dynamic childcare catering environment. You''ll oversee the Customer Success strategy while coaching and developing the Customer Care and Account Management teams. Collaboration will be key as you work cross-functionally with Sales, Marketing, and Nutrition teams to implement innovative processes and feedback mechanisms. Key Responsibilities: Lead a high-performing Customer Care team Drive strategic customer retention initiatives Act as the voice of the customer organization-wide Improve retention, CSAT, and NPS metrics Develop scalable systems and processes Requirements: 58+ years in Customer Success or Experience roles Proven experience in driving retention and KPI improvements Ability to lead teams through change Strategic mindset with hands-on leadership skills Shape a customer-centric culture and drive measurable growth in a transformative leadership role that values customer satisfaction and success. #J-18808-Ljbffr
Job Title
Lead Customer Care Manager for High-Impact Experience Strategies