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Job Description Posted Wednesday, March 18, 2026 at 7:00 AM Full-time, Permanent 01 DTO Trainer - Accounting Reports To: Job Requirement(s): Up to 2 weeks of travel/month within Canada and the US PBS is the fastest growing Dealership Software All Inclusive Business Platform vendor in North America and weve only just begun! The Opportunity At PBS, were transforming how people buy and service vehiclesone dealership at a time. With almost 40 years in the industry, were the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and were growing fast. We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operationsfrom sales and service to inventory and accounting. At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations. The Role As an Accounting Software Trainer , you will deliver training and support to new and existing customers on our Dealer Management Software (DMS). Youll lead virtual sessions via phone and online platforms as well as provide onsite training during new client software installations. Your role is key to ensuring a smooth and successful onboarding experience. This position will be based in our Milton, Ontario office and will require regular travel to customer sites across Canada, the U.S., and the Caribbean. Approximately 50% of your time will be spent working from the office, while the other 50% will involve onsite visits to dealerships as part of the software installation and training team. What Youll Do Develop proficiency and stay up to date with PBS Software Expertise Master the process of training new customers on the accounting silo of PBS software Proactively learn new products to expand our PBS knowledge Conduct training sessions for our customers, in the assigned silo and when possible, in other silos as well Perform installation tasks and serve as a reliable installation resource without the need for direct supervision Confidently navigate and discuss the features of our Dealer Management Software to deliver exceptional support and solutions to our customers. Build and maintain strong customer relationships by proactively identifying client needs and ensuring expectations are consistently met or exceeded Accurately enter and update data into company databases and systems, ensuring completeness and correctness of information Maintain documentation and update it as departmental processes evolve Document tickets, investigate arising issues, and elevate them to the appropriate teams Effectively prioritize and manage tasks independently, demonstrating sound judgment without requiring direction from Team Leads. Promptly respond to both internal and external training requests Share knowledge within your own silo and with others across the DTO (Dealership Training Optimization) team Commitment to continued education and cross-training activities Ensure consistent monitoring of the client calls queue Create and maintain a positive work environment Perform other duties and responsibilities as assigned What You Bring MUST HAVE Skills 1-2 years experience in a dealership environment Strong understanding of accounting/bookkeeping principles Strong computer skills are required, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). The ability to quickly learn and adapt to new software tools is essential Able to travel within Canada and the U.S. up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full drivers license required Additional Skills Excellent communication skills, including presentation and public speaking. PBS software experience is a strong asset Experience facilitating in-person and virtual training sessions Effective time management & organizational skills, multi-tasking & prioritization High School Diploma What we offer Professional Development Ongoing training, certifications, and career growth opportunities Travel Opportunities Travel to locations across Canada, the U.S., and the Caribbean Paid Time Off Vacation time, personal days, and paid holidays Inclusive Culture A supportive, collaborative team environment where your voice matters Employee Recognition Regular appreciation programs and performance incentives Competitive compensation package Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc. Staff discounts - GM, Dell, Goodlife and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required. #J-18808-Ljbffr