Job Title

At BeWell Health Centres were reimagining how care is delivered in Ontario comprehensive, committed, and connected. We believe in treating the whole person, not just the diagnosis. Our interdisciplinary team includes psychotherapists, social workers, psychiatrists, and psychologists working collaboratively to provide evidence-informed, deeply human care. Here, youll find the resources and support to do your best work and the freedom to shape your clinical practice in a way that feels authentic to you. Were growing thoughtfully and looking for clinicians who bring expertise, curiosity, and genuine care to their work. About the Role Our Administrative Care Team is the first point of contact for patients and a key part of keeping our clinics running smoothly. This role can be based in Hamilton or Mississauga. Youll support daily clinic operations, patient intake, scheduling, and billing while delivering a professional experience. Were looking to connect with professionals who value operational efficiency. Key Responsibilities Answer phones, emails, texts, and faxes promptly and professionally Complete patient intake consultations and appointment booking Optimize practitioner schedules, including coverage and changes Manage billing and payments (direct billing/WSIB/HCAI experience is an asset) Coordinate with insurers, medical offices, pharmacies, and external providers Support office operations, supplies, and basic IT troubleshooting Maintain a clean, organized, and professional clinic environment Performance Expectations Timely response to patient communications Accurate and efficient billing and documentation Strong schedule utilization and rebooking rates Intake conversion and patient retention Consistent adherence to clinic protocols and service standards Qualifications 2+ years in healthcare administration, clinic operations, or a similar role Strong organization, attention to detail, and time-management skills Professional, clear communication style Ability to thrive in a fast-paced environment Experience with EMRs (Jane App strongly preferred) Proficiency in MS Office; CRM experience (e.g., HubSpot) is an asset Flexibility to work evenings and weekends as needed Why JoinBeWell? Collaboration & Support: Regular consultation, supervision, and team connection youllnever feel isolated in your work. Clinical Growth: Ongoing professional development, leadership pathways, and opportunities to help shape new programs. Compensation BeWellHealth Centers offer a range of competitive compensation consistent with your level of credentialing. This role will be a permanent full-time role. #J-18808-Ljbffr