Job Title

Who Are We? Dexterra Group is a fastgrowing, financially strong, publicly listed company (TSX:DXT). We have a farreaching presence across the entire continent North America with hundreds of fulltime and parttime opportunities at any given time. We aim to provide our people with more than just a job we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, worklife balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thats something were truly proud of. Work That Matters, People Who Care Job Description Whats the job? The Operations Manager is a strategic builder and change agent responsible for leading multiple remote hospitality sites. This role designs and implements scalable systems, drives performance improvement, and ensures alignment with corporate, regional, and client standards. The OM leads crossfunctional teams, builds operational frameworks, and fosters a culture of innovation and accountability. Success is measured through system effectiveness, KPI achievement, and the ability to lead projects that enhance service delivery, workforce engagement, and financial outcomes. Ideal candidates will have a proven track record in hospitality or remote site management, with strong leadership skills, operational expertise, and the ability to thrive in dynamic, challenging environments. This is a safetysensitive position requiring drug and alcohol testing as a condition of employment. Key Responsibilities Process Design & System Implementation Innovation: Minimum two process improvement initiatives launched annually; measurable impact on service or cost Client: No unresolved escalations >48 hours; positive client scorecard trends across sites People: Leadership development plans in place; turnover below target; 100% training compliance Financials: Regional budget adherence; 510% YoY cost savings; forecasting accuracy within 3% HSEQ: 100% audit compliance; systems implemented across all sites; corrective actions closed within SLA Performance Management & Continuous Improvement Standardize SOPs, reporting tools, and service models across sites Lead change management initiatives to improve service delivery and efficiency Build and deploy operational systems aligned to corporate/client standards HSEQ Leadership: Monitor KPIs and coach site leaders to meet targets Launch improvement projects with clear metrics and timelines Analyze sitelevel data to identify trends and opportunities Financial & Client Stewardship Lead emergency preparedness planning and training Review audit results; direct corrective actions and recognition programs Implement regional HSEQ programs; ensure compliance and readiness Workforce Planning & Leadership Development Serve as escalation point for client issues; maintain strong relationships Approve major purchases, contracts, and staffing plans Manage regional budgets and P&L performance Accountable for a 100% completion of scheduled internal and client audits Physical Demands Extended periods of standing, walking, and onsite presence in remote locations. Ability to lift, carry, and move items up to 4050 lbs. Work in varying environmental conditions, including extreme weather. Travel to multiple sites, including flyin/flyout locations Working Conditions Projectbased role with primary work in Nunavut, flexibility for remote work when not onsite. Ability to work long shifts and rotational schedules (e.g., 20 days on /10 days off or similar). Endurance to function effectively in remote northern climates, including extreme cold, wind, or lack of daylight during specific periods. Resilience under isolation conditionslong periods away from home with limited external contact. Flyin/flyout arrangement; shared accommodations and meals provided while onsite. Extended periods away from home with possible weatherrelated travel delays. Must comply with all company and client health, safety, and operational standards. Qualifications Required Qualifications Minimum 5 years of progressive management experience in hospitality, remote camp operations, or similar fields. Postsecondary education in business, hospitality, or a related discipline preferred. WHMIS and other relevant safety certifications (or willingness to obtain). Valid drivers license and ability to travel as required. Other Skills And Competencies Proven leadership and supervisory experience in hospitality, remote camp, or related operations. Strong client service focus with excellent interpersonal and communication skills. Financial management skills, including budgeting, forecasting, and cost control. Proficient in Microsoft Office Suite and operational management tools. Strong understanding of Health & Safety compliance. Ability to work independently with minimal direct supervision during remote shifts. Cultural sensitivity and adaptability in diverse team environments, including collaboration with Indigenous and Inuit staff. Whats in it for you? Competitive compensation package You will receive competitive medical and dental benefits upon day of hire PLUS $500 annual Wellness Benefit AND $500 annual Health Spending Account Advancement opportunities Operations Managers work on a rotational schedule of 20 days on / 10 days off. Site location is in a remote setting in Nunavut, requiring air travel to site from the Edmonton airport. You may be required to work nights, weekdays, weekends, and general holidays. Wages are paid on a daily rate with a starting rate of $460 per day. Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Indigenous status, or any other legally protected factors. Disabilityrelated accommodations during the hiring selection process are available upon request. #J-18808-Ljbffr