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**Job Summary:****Job Description:****Role:**IT Support Specialist**Department:** ETS**Reports to:**Chief Technology Officer (CTO)**Location:**Stouffville, ON (Please note this is an onsite role requiring 5 days in office)**Salary:** $55,000 - $65,000**Number of Openings:**1**Who we are:***At Portfolio+, we empower financial institutions with secure, scalable, and customer-first solutions. As a proudly Canadian company, were at the forefront of open finance, delivering cutting-edge cloud technology that simplifies operations, enhances security, and drives innovation. Our team thrives in a collaborative, growth-oriented environment where ideas matter, and impact is real. If you''re passionate about fintech, innovation, and making a difference, Portfolio+ is the place to build your career.***Who you are:***As an IT Support Specialist, you are the first point of contact for technical support within the organization, responsible for troubleshooting and resolving network, hardware and software issues. You will ensure a seamless IT experience for employees, maintain high levels of customer service, and contribute to the growth and maturity of our IT operations. This role offers hands-on experience with modern IT tools, cloud technologies, and enterprise systems, providing opportunities to troubleshoot, optimize, and enhance the technology environment for our organization.***Key Responsibilities:*** Provide first-level technical support via phone, email, ticketing system or chat for internal employees.* Troubleshoot and resolve issues with Network, hardware, software, and cloud services.* Escalate complex technical issues to higher-level support or management as needed.* Document, track, and manage user issues in a ticketing system, ensuring timely resolution.* Follow up with users to confirm issues are resolved satisfactorily.* Maintain a high level of customer service by ensuring timely and effective communication with customers.* Collaborate across teams to improve IT processes and overall employee experience.* Develop and maintain the Helpdesk playbook, vendor list, documenting procedures and best practices to ensure consistent, efficient, and reliable IT support across the organization.* Gain exposure to cloud technologies, virtualization, and automation to support organizational needs* Participate in ongoing training, certifications, and knowledge-building initiatives to stay current with emerging IT trends.* Manage user accounts, permissions, and security credentials, ensuring proper access control and compliance across the organization.* Facilitate the full onboarding and offboarding process for users, including account creation/deactivation, access provisioning, and setup or recovery of laptops, devices, and other IT equipment.* Lead automated patching and endpoint management processes to ensure all devices are secure, up-to-date, and compliant with organizational policies.**What you bring:****Technical Skills*** Post Secondary education in computer science, information technology, or a related field.* 2+ years of experience in a technical support role.* Strong troubleshooting across: + Windows 10/11 and macOS + Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) + Hardware: laptops, mobile devices, peripherals, printers, AV equipment* Hands-on experience with: + Identity & Access Management (IAM) concepts and Okta (user provisioning, SSO, MFA) + AWS environments (basic user/access support, understanding of IAM roles, permissions, and console navigation) + Active Directory (user management, permissions, group policies) + Basic networking (TCP/IP, DNS, DHCP, VPN connectivity) + Endpoint management (e.g., Intune, SCCM or similar tools)* Exposure to: + Device imaging, deployment, and lifecycle management + Conference room or AV systems set up and troubleshooting* Availability for onsite support during business hours, with occasional after-hours support required* Excellent communication skills, both verbal and written.* Strong customer centric mindset* Ability to work independently and as part of a team.* Strong problem-solving skills and attention to detail.* Experience using a ticketing system to track and manage user issues.* Demonstrated experience using JIRA is an asset.* Willingness to learn and gain exposure to cloud technologies and tools.* Ability to participate in emergency response planning.* Knowledge/awareness of the security landscape, threat vectors and audit processes* Demonstrates a growth mindset through commitment to ongoing training and technical growth.***Bonus Points if you have the following:**** Industry certifications acquired or in progress considered an asset + CompTIA A+ + CompTIA Network+ + Microsoft (e.g., Azure Fundamentals, Modern Desktop Administrator) + ITIL Foundation**What We Offer:*** Be part of a dynamic, innovative team where your ideas directly shape our sales strategy and market presence.* Flexible working arrangements (hybrid, remote, or in-office) designed to support work-life balance.* Comprehensive benefits package starting from day one, including health coverage, paid time off, and volunteer days.* Competitive salary, annual bonus program, and participation in our employee stock option plan.* Access to continuous learning opportunities, a robust learning management system, and a tuition reimbursement program.* Tools and technology provided (laptop, headset, monitors) to set you up for success.* A supportive environment that values your growth, success, and contributions to our customers achievements.*We welcome and encourage applications from all qualified individuals who can contribute to the continued diversification of our organization, including those from equity-deserving groups that have been historically underrepresented in the workforce.**At Portfolio Plus, we use AI-enabled tools to help support parts of our recruitment process, such as creating job descriptions, assessments, and scheduling automations. These tools help us work more efficiently and consistently as we grow. AI supports our hiring teams, but it does not replace human judgment. All hiring decisions are made by people, and AI is never used as the sole decision-maker.**If you have questions about our hiring process, how AI is used, or if you require accommodation at any stage, please reach out to our People & Culture team () and we will be happy to answer any questions you have.**In alignment with the Accessibility for Ontarians with Disabilities Act, 2005, Portfolio+ provides accommodation upon request throughout the recruitment, selection, and assessment process for applicants with disabilities. Please reach out to for any questions or requests.***Worker Sub Type:**Regular**Number of Openings Available:**1>>At Portfolio+ Inc., our people are our greatest assets. Their ideas shape our business, our technology, and our products. And they continue to influence the way banking is done in Canada and beyond. By building and nurturing a culture that values ideas, we dont simply focus on recruiting the best talent. We focus on investing in people. Our team of idea-makersfrom developers to business analysts to marketing professionalsis focused on creating data-driven, customer-centric open banking technology that improves the banking experience for everyday people. Its an exciting time to work at Portfolio+ Inc. Our team is leading the way with open banking in Canada, providing the financial services industry with powerful new API-driven solutions. Working with us, youll have the opportunity to help us educate our customers on how they can transform their traditional banking systems into hyper-connected, open banking platforms. And youll be part of a team thats focused on putting people in control of their financial data and personal finances.Portfolio+ #J-18808-Ljbffr