Enhance customer loyalty as a Customer Experience Specialist. Focus on order accuracy, claims resolution, and relationship management while ensuring compliance and efficiency in service delivery. In this strategic role, you will act as a primary contact for all distributor inquiries and manage fulfillment activities. Building collaborative relationships and communicating effectively will be key to resolving issues and improving service standards. You will also analyze customer data to identify improvement opportunities. Key Responsibilities: Address distributor inquiries regarding orders and claims Oversee order fulfillment from entry to delivery Develop SOPs related to customer experience Conduct trend analysis on claims for solutions Track service performance metrics for insights Requirements: 35 years in customer experience or supply chain roles Competence in ERP systems and CRM platforms Advanced Excel and MS Office proficiency Fluent in English; knowledge of Spanish/French is an asset Strong analytical mindset with attention to detail Drive customer satisfaction by ensuring seamless order management and effective compliance practices while supporting service excellence. #J-18808-Ljbffr
Job Title
Customer Relations and Order Fulfillment Specialist