Job Title

Contract: Fixed term contract, 6 months Working Pattern: Monday to Friday, 9.00am to 5.30pm Location: Southwold High Street About The Role This is a frontfacing, officebased role at the heart of our Southwold high street presence. Youll be the first point of contact for customers, homeowners and partners, managing walkins, phone calls and daytoday admin that keeps our holiday cottage business running smoothly. Youll start your day in the office, welcoming customers, answering questions and helping guests book their next stay. From supporting established homeowners to assisting new owners letting their property for the first time, youll quickly build knowledge across the business and become a goto person in the office. Its a varied role with plenty of facetoface interaction, ideal for someone who enjoys being busy, visible and involved. What Youll Be Doing Manning the office and being the friendly first face customers see and speak with Dealing with walkins throughout the day and helping customers book holiday cottages Answering phone calls and making outbound calls where needed Supporting new owner lettings and established homeowners Liaising with housekeepers and supporting daytoday operational queries Using systems and admin tools to support Homeowner Account Manager admin Building strong knowledge of our properties, services and local area Keeping the front of house organized, welcoming and professional at all times What Were Looking For Confident and approachable in a customerfacing role Comfortable dealing with walkin customers and phone enquiries Organised, reliable and happy to support with a wide range of admin tasks Curious and keen to learn about holiday cottages, owners and operations Happy working fulltime in an office environment Experience in customer service, hospitality, tourism or office administration is useful but not essential What Youll Get A fixed term role for 6 months Monday to Friday working hours, 9.00am to 5.30pm Officebased role on Southwold High Street Exposure to all areas of a holiday cottage business Training and support to build confidence and knowledge A friendly, closeknit team environment #J-18808-Ljbffr