Job Title

Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents and people who receive it the power to immediately react with decisive actions and smart decisions. Many of the worlds biggest companies trust Solace to modernize their IT infrastructure by embracing trends like AI, cloud and IoT so they can create awesome experiences for their customers, partners and employees. So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technologyand your hard work! About The Role This positionis for a CloudSite ReliabilityEngineer. You will contribute to the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc. What You Will Do Ensuring that the Solace Cloud Services are healthyand reliable,and that SLAs are being met Assist in implementing the infrastructure tooling, observability, and automation Contribute to making the production operations more efficient, less error-prone. Handle production incidents in enterprise-grade multi-cloud environments according to industry-standard Incident management process Process handling service requests and provisioning by the customers. Manage customer escalations and drive resolution in missioncritical, highimpact production environments Work directly with customers to identify, troubleshoot, and resolve operational issues. Expert debugging knowledge in Linux and Kubernetes to detect operational issues. Be on-call rotation and provide 24x7 off-hourssupport Ideally, You Will Be Technical, excited by technology, and eager to stay up to date in a rapidly evolvingenvironment. Knowledge in Cloud Networking Solutions Able to demonstrate the abilityto debug at a system level and resolve incidents in complex cloud-based environments Experienced with Site reliability engineeringand Incident response A strong communicator who can articulate complex technical issuesclearly and concisely& get on the phone withcustomers. Experienced in SaaS operations and customer-facing technical support Required Skills Proven expertise with public cloud providers (AWS, Azure, GCP)services & features Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google KubernetesService Handson experience with Monitoring tools like Datadog, Kibana, Prometheus etc. Handson experience with Infrastructure Automation using Terraform, Cloud Formation Handsonexpertisein debuggingproduction alerts Strong understanding of Linux OperatingSystems Programmer in languages such as Groovy, Python, and Go Handson experience with AI tools and a strong interest in advancing AI capabilities. Nice To Have Certified Kubernetes Administrator Certified Cloud Administrator (AWS, Azure, or GCP) Why Youll Love Working at Solace Work with brilliance Our team is packed with some of the sharpest minds in the industry. Balance matters We believe work should fit into your life, not the other way around. Hybridfirst Flexibility is built into how we work, so everyone feels included and empowered. Valuesdriven We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Growth mindset Our training programs are designed to help you level up, fast. Customer Obsessed Were proud of our worldclass customer lineup (were not shy about it). Keep it fun Were social, we keep things simple, and we know how to have a good time. Creative culture Weve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!). Role Status: EXISTING Expected Salary Range: Expected salary range for this role is from $100,000 to $120,000. The final offer within this range will reflect the successful candidates skills and experience. At Solace, we are committed to a fair, inclusive, and transparent recruitment process. To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills. Importantly, all decisions beyond this initial screeningincluding interviews and final hiringare made by our human recruitment team. AI is never used to make final hiring decisions. Lets Talk Not sure you meet every requirement? Thats okay were more interested in your potential and passion. If this role excites you, wed love to hear from you. Need accommodations during the hiring process? Just let us know were here to support you. Thanks to everyone who applies! While we wish we could connect with every candidate, only those selected to move forward will be contacted. At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join. #J-18808-Ljbffr