Job Title

Steer the evolution of Incident and Problem Management as a Senior Manager. Focus on governance, process improvement, and stakeholder collaboration in a dynamic high-performance culture. You will empower teams by defining, measuring, and enhancing the Incident and Problem Management processes. Key responsibilities will include liaising with stakeholders for vision alignment, compliance, and the integration of interrelated processes. Your role requires strong leadership to guide the training and development of technology staff while managing system enhancements on the ServiceNow platform. Key Responsibilities: Drive governance of Incident and Problem Management processes Collaborate with interlocking areas for process alignment Create training content for technology personnel Track and enhance performance metrics for process quality Ensure compliance with relevant regulations and standards Requirements: 5+ years in IT service delivery leadership Deep knowledge of ITIL frameworks essential Proven ability to lead global teams effectively Exceptional communication and presentation skills Experience in financial services is highly desirable Lead a culture of excellence in Incident and Problem Management, optimizing processes and ensuring readiness for future challenges. #J-18808-Ljbffr