Job Title

Support customer success in the energy sector as a dedicated Customer Success Manager. Engage with clients to drive product adoption, deliver value, and maintain strong relationships to enhance their operational efficiency. In this essential role, you will document success plans, proactively identify risks, and ensure customers meet their business goals using innovative software solutions. Collaborate with product and engineering teams while communicating insights gathered from clients to inform enhancements and drive satisfaction in a rapidly evolving environment. Key Responsibilities: Establish success plans based on customer objectives Ensure effective utilization of system capabilities Conduct regular check-ins with key accounts Track support cases for timely problem resolution Identify opportunities for growth and collaboration with sales Requirements: Bachelors degree in a relevant field Minimum 3 years in Customer Success or similar roles Experience in Operational Technology is preferred Excellent problem-solving and communication skills Able to travel 30%-40% of the time Bring your expertise to strengthen relationships and facilitate continual improvement in customer success outcomes. #J-18808-Ljbffr