Job Title

Location: U of T Bookstore, St George Campus What Youll Be Doing The Floor Manager is responsible for the full operation of two retail floors at the University of Toronto St George Bookstore. This position owns the visual merchandising strategy and execution across all non-textbook categories while leading a team of part-time associates through their Assistant Floor Manager. Working closely with the General Manager and buying team, the Floor Manager sets and executes the floor vision, drives sales performance, and manages a labour and scheduling budget. The Floor Manager holds overall accountability for inventory health, with the Assistant Floor Manager responsible for day-to-day execution. This is a full-time salaried position for 7.25 hours daily (36.25 hours weekly), including regular evening and weekend shifts in support of six-day retail operations. Key Responsibilities Lead, develop, and onboard the store associate team, with direct oversight of the Assistant Floor Manager. Hold the team accountable to daily floor execution standards and a consistent customer experience. Hire and schedule staff within Bookstore policy and an assigned labour budget. Act as Manager-on-Duty as required, including store opening and closing and all operational checklists. Uphold Health and Safety standards across both floors and always hold staff accountable to them. Own the visual merchandising strategy and execution across both floors for all non-textbook categories. Propose floor plans and seasonal resets for approval, then lead execution including monthly re-merchandising and product flips. Ensure promotional signage is current, accurate, and consistently implemented. Collaborate with buyers and the Marketing team to align floor execution with product launches, promotions, and seasonal themes. Foster relationships with University of Toronto faculty, students, staff, and administration. Hold accountability for inventory health, with the Assistant Floor Manager responsible for day-to-day execution. Oversee cycle counts, variance investigation, and daily resolution of negative on-hand items. Action inventory discrepancies in NetSuite and use floor data to guide replenishment decisions. Drive sales performance to target and manage the labour budget to ensure efficient staff deployment. Identify revenue opportunities and partner with the General Manager and buyers on floor strategy. Partner with the General Manager on operational planning and store-wide priorities. Support special events, seasonal peaks, and cross-departmental needs as required. Education, Qualifications and Experience Post-secondary graduate, or an equivalent combination of education and experience. 8+ years of retail experience, including 5+ years in a supervisory or management role in a multi-category or multi-floor environment. Experience in visual merchandising and translating seasonal direction into floor execution. Experience managing sales targets and a labour budget. Proficiency with inventory management systems; NetSuite experience is an asset. Experience in a university, post-secondary, or campus retail environment is an asset. Knowledge, Skills and Attributes Sound understanding of visual merchandising principles and how floor presentation drives sales. Capable of interpreting sales and inventory data and translating insight into actionable strategies. Effective organizational and communication skills with the ability to manage competing priorities. Accountable people manager committed to developing and coaching a part-time team and delivering service excellence. Self-directed with sound judgment and comfortable in an active, hands-on retail environment. Proficiency in Microsoft Office and/or POS systems is highly desirable. Intellectual curiosity and a commitment to continuous learning is highly valued - a growth mindset. Values matter to you. You bring your whole self to work, and you live our values to be the trusted collaborator, lead with intention and ingenuity, and empower many views and voices. About University of Toronto Press The University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 250 new scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals. In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty. As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities. The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team. #J-18808-Ljbffr