Job Title

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic ondemand network, and youll be one of the pioneers shaping this transformation. Youll join a robust and rapidly growing client success team. As a Business Data Analyst, youll be responsible for working directly with clients in facetoface virtual or inperson meetings, analyzing client operations data, working with project managers on project implementations, running service simulations, assessing key performance indicators, proactively driving client operational improvements, and providing technical systems support for multiple clients. You will develop a deep understanding of urban mobility challenges faced by transit operators. You will become an expert on RideCos technology platform and datadriven design and operation of transportation services. Responsibilities Program and client management: Plan and launch client projects as per the project timeline. Support communication and coordination between project stakeholders including transit planners, senior management, marketing, and operations staff. Work closely with the client through the entire project lifecycle and postlaunch operations, prioritizing requests and fostering a strong relationship focused on desired customer outcomes and worldclass customer experience. Implement transportation services: Work together with project managers, solutions engineers, and client stakeholders to develop and implement transportation solutions that fit the needs of the customer. Translate client requirements into technical solutions leveraging the RideCo platform. Utilize a keen eye for detail to manipulate service parameters to meet the precise needs and goals of the client. Support new service launches: Setup, test, and tune system parameters, run simulations, oversee training, soft launch, monitor KPIs on launch week and make ongoing system changes as needed. Data analysis and performance reporting: Perform adhoc data analysis tasks to compare service performance against goals, evaluate trends, and proactively identify areas for improvement. Collaborate with data engineers to design performance analysis reports spanning rider userexperience, driver userexperience, marketing, operating efficiency, and unit economics. Review the performance reports with stakeholders and the client operations team on weekly facetoface client meetings to generate insights and actions. Collaborate with project managers to develop endtoend executive business review presentations for senior stakeholders. Run simulations and optimize service design: Perform simulations to analyze performance and operational KPIs. Iterate on the service model by tuning and optimizing dozens of parameters such as dynamic routing engine settings, vehicle count and mix, supply positioning, service frequency, location and density of potential stops, and demand models. Collaborate with the client, operations managers, and other key stakeholders throughout this process. Support the client in setting targets and KPIs for the service prior to launch. Provide technical support: Provide ongoing technical systems and analytics support to operations managers. Advise them on using the systems dashboards and interpreting the data. Perform system configuration changes based on feedback from operations staff, drivers, and passengers. Drive continuous improvement: Collaboratively develop weekly/monthly actions to drive continuous improvements and to achieve the services objectives (e.g. user experience, ridership, operating efficiency, financials, etc.). Improve internal processes and tooling: Identify ways to further automate and systematize our internal processes. Collaboratively champion internal process/tooling improvements. Support product improvements: Expand your knowledge of the transportation industry, understand clients pain points and identify gaps/opportunities in the product. Share your insights with the product team and assist the product management team in designing new features/improvements to RideCos platform. Educate and document: Continuously expand the collective knowledgebase of the company through multidisciplinary learning, knowledge sharing through live demos, and updating/creating documentation on our knowledge management system. Client Support: Answer technical support tickets from clients in a timely manner, providing exceptional customer service to client queries and issues. Perform adhoc administrative tasks when required. Preferred Qualifications Education: Undergraduate degree in Management Engineering, Applied Mathematics, Statistics, Finance, Business, Planning, or related discipline. Experience in data analysis and project management. 3 to 5 years of experience as an analyst, project manager or related role. Data wizard: Proficient in Excel and Microsoft Office and Google tools. Experience working with business intelligence tools such as Power BI is an asset. Previous experience in a geospatial analysis program such as GIS is an asset. Topnotch communicator: Strong written/oral communication and presentation skills, especially when dealing with clients and executive stakeholders and internal senior management. Experience preparing reports and presentations for senior management. Teamwork: Constant collaboration within the technical services team and crossfunctionally with product team, data engineering, sales and marketing team. Location: Based in Waterloo, Ontario. Willing to travel: Approximately 15% as needed (Canada and United States). Must be able to travel to the US within 3 months of hire date. Valid Passport/US B1B2 Visa required. Compensation and Benefits Base Salary: $80K to $90K plus performancebased bonus and stock options. Worklife balance and additional perks: Flextime work schedules, vacation time, biweekly catered lunches, social events, casual dress code. Benefits plan: Medical, dental, prescription, life/health spending accounts and more. Work environment: Located in KWs most desirable workspace in the heart of Uptown Waterloo. Commuter program: Complimentary rides to and from work within the Waterloo region. Location: Waterloo Region, Ontario (position requires minimum 3 days inoffice attendance). RideCo is proud to be an equalopportunity employer. We hire the best talent and strive to build a meritocratic culture. In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. #J-18808-Ljbffr