Job Title

Reporting to the Head of Alternate Channels, the Key Account Manager (KAM) C&G/Foodservice will be responsible for developing longterm strategies with the customer, in line with Marketing and Sales Strategy sales plans. The KAM will liaise between the customer and crossfunctional internal teams to ensure the timely and successful delivery, or over delivery, of Lindts sales and profitability growth targets. Responsibilities Operate as the lead point of contact for all matters specific to the customer and/or segment. Including, but not limited to: Convenience & Gas Channel (in partnership with a broker). This includes driving business distribution and sales at all Key Corporate C&G accounts (Couche Tarde, Circle K, Petro Canada, Shell, 711 etc). The role also covers the Foodservice Channel through key distributors Sysco Foods and Gordon Food Services. Partnership contracts with Swiss Chalet (RECIPE foods), Air Canada, and Diagio are also key areas of this role by working collaboratively with Marketing to drive awareness through sampling programs. Overall portfolio size is $6.7M NTS annually Deliver against key KPIs of NTS and GP Achieve sales objectives as per Corporate Business Plan through development and execution of strategies specific to the individual banners ensuring alignment with Lindt Canadas sales & marketing plans. Analyze and present the progress of monthly & annual plans to the customer. Build and maintain strong, longlasting customer relationships, addressing any customer service issues in a timely fashion, crossfunctionally with supply chain, finance, and store operations. Work collaboratively with Sales Strategy, Marketing, and RGM to maximize account potential through channelfocused portfolio and promotional strategies. Manage and monitor trade spend through continuous analysis & review of the business performance, to maximize ROI. Clearly communicate the progress of monthly & annual forecasts to internal stakeholders. Provide regular and effective account reviews to senior leadership. Provide candid feedback and recommendations crossfunctionally on account/banner issues to maximize effectiveness and efficiency. Work collaboratively with Demand Planning to ensure an accurate forecast. Work collaboratively with Finance and Revenue Management to ensure Trade Spend delivers profitable ROI. Develop new business through a consumercentric and RGMfocused selling and decisionmaking process centered on profitable sustainable growth for both the everyday and seasonal segments. Where available, analyze and present current market data as part of category reviews utilizing all available factbased selling tools (SAP, Nielson, POS, etc.) to identify growth opportunities. Requirements Microsoft Excel: Intermediate to advanced skills (PivotTables, SUMIFS, XLOOKUP, charts). Ability to analyze and manipulate data quickly and accurately to generate actionable insights. SAP BI: Skilled in leveraging SAP for reporting and analytics, including pulling sales history and forecasts. TradePro (TPM): Proficient in TradePro for forecasting and trade spend management. Strong understanding of system inputs and outputs to ensure accurate business planning. Account Management: Proven experience (35 years) developing regional or national CPG accounts. Skilled in building relationships with Category Managers, creating annual promotional plans, and delivering impactful business reviews. Forecasting: Ability to assess trends, review plans, and deliver accurate forecasts that drive supply chain efficiency and minimize waste. Financial Acumen: Solid understanding of Revenue Growth Management principles and trade spend strategies, including fixed programs (customer discounts) and discretionary investments (display, promotions, advertising). Rewards Package The standard hiring range for this role is $90,000$116,000 CAD per annum with a 20% performancebased bonus. The final agreement upon salary may vary based on market location and factors such as jobrelated knowledge, skills and experience. We offer a competitive rewards package for our employees as well as a growthoriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following: Health and Dental Plan Employee Assistance Program Wellness Program Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for an existing position. #J-18808-Ljbffr