Job Title

Number of Positions: 2 Job Type: Management and Administration Department: COMMUNITY SERVICES Division: Cultural Services Hourly Rate: $20.68 per hour Job Status and Duration: Part Time (PT), Regular (R), vacancy for months Hours of Work: 24 hour workweek / shift work / variable hours / flexibility to work evenings, weekends and holidays is required Location: Rose Theatre Closing Date: 05/01/2026 Primary Function Reporting to the Coordinator, Artist and Audience Services, Front of House Manager, oversee a unit of staff and patrons to ensure the successful operation of events and the safety and enjoyment for all. Ensure positive theatre experiences sustained through exemplary customer service. Direction Exercised: Ushers and volunteers Position Duties Assume a lead role during events, liaising with Front of House Manager, Concessions, Volunteers, Maintenance, Technical, Box Office, Marketing, Production, City Departments, Community Affiliates and Clients. Ensure that all frontline equipment is in working order and readily available for the team. Contribute to the successful and safe operation of theatre events by assisting team and clients during preparation for events including set up, ticket distribution, scanning, and supervising smaller events within events. Responsible for ushers, volunteers and assistants including volunteer application assessment, inventory, supervision, training and mentoring. Responsible for load in and out of patrons, ticket taking, seating patrons, coat check, greeter in an assigned section. Provide a high level of front line customer service including greeting and engaging patrons. Maintain an understanding of current and upcoming events and programs. Maintain complete vigilance while on duty and be ready to respond to any emergency situation. Report all concerns, accidents and incidents to immediate supervisor and take appropriate action. Complete administrative duties in a timely manner (eg. incident/accident reports, volunteer reports). Maintain a safe and tidy theatre spaces. Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff. Ensure the safety of patrons at all times. Coordinate emergency evacuation procedures as required, acting as Fire Warden for their level/location in the event of emergency evacuation. Attend meetings/training as required. Perform other duties as assigned. Selection Criteria Mandatory Requirements: Smart Serve Certified. Must be available to work flexible hours, evenings and weekends. Education Ontario Secondary School Graduation Diploma (OSSD), or equivalent. Required Experience Minimum one year experience in a customer service environment, preference given to those with an event or theatre background. Other Skills and Assets Understanding of theatre etiquette and culture as demonstrated through scenario testing. Current Standard First Aid / CPR C / AED from an accredited organization. Complete a Level 3 Vulnerable Sector Check. Exceptional customer service and communication skills. Able to work efficiently independently and/or as an invaluable part of a team in a supervisory role. Able to speak publicly and lead a team, motivated and willing to take initiative and make decisions. Additional Information Preference will be given to students that have a permanent residency in Brampton. Various tests and/or exams may be administered as part of the selection criteria. Interview The recruitment process may include video conference technology. #J-18808-Ljbffr