Job Title

Join a top employer and advance your career. Aplin has partnered with a Langley, BCbased company to hire a Customer Service Representative! This will be a permanent opportunity!Benefits & PerksCompensation: 40,000-41,600Please note, this role is fully in-office in the client's Langleyoffice.ResponsibilitiesManage high-volume inbound communications (80100 interactions/day) via phone, email, chat, and textAct as the primary point of contact for customers, consignees, and drivers during active deliveriesCoordinate with dispatch and logistics teams to ensure on-time delivery and service level complianceTroubleshoot and resolve delivery issues in real-time, including last-minute changes and routing adjustmentsProcess customer and driver requests, including adjustments, credits, and escalationsMaintain strong relationships with repeat customers by delivering consistent, high-quality serviceProactively identify and escalate customer dissatisfaction or operational issuesCollaborate cross-functionally with operations, dispatch, and management teamsAccurately track and manage orders, including working with PO numbers and shipment detailsUtilize internal systems and tools (including Courier Complete and Microsoft applications) to manage workflowsQualifications2+ years of high-volume customer service experience (logistics or transportation industry strongly preferred)Experience in fast-paced, reactive environments with shifting prioritiesStrong multitasking skills with the ability to manage multiple requests simultaneouslyExcellent communication and interpersonal skills with a customer-first mindsetProven problem-solving ability and sound decision-making under pressureFamiliarity with dispatch systems, order tracking, or logistics coordination is an assetComfortable working with PO numbers, order details, and delivery tracking processesProficient in Microsoft Office and/or Google Workspace toolsReliable transportation requiredFlexible and adaptable with the ability to work early shiftsAt Aplin together with our brands CompuStaff, Impact Recruitment, and Vantix Systems we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.