Job Title

Data Center Manager Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team. AWS is a fastpaced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an oncall rotation. All candidates should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in sitelevel project work, and fix complex problems within the data center space. This team works in an environment that operates 24/7. This position requires that the candidate selected obtain and maintain an active Reliability Status security clearance with the Government of Canada. Due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada, bilingualism in French and English is required for this position. Key Job Responsibilities Prioritize and assign trouble tickets to data center technicians and operators Manage the performance of a diverse team of data center operations professionals with varying skills across multiple locations Develop and maintain career paths for employees and update records in our internal tools Recruit and train data center technicians to ensure appropriate staffing levels at all times Ensure effective and efficient management of day to day data center operations including queue management, 24/7 shift scheduling, and hardware logistics Develop or apply subject matter expertise across all aspects of data center operations Ensure all operational KPIs and metrics are being measured, tracked, and consistently met Inspire and guide continuous improvement in team processes, technology innovation, and automation Manage large scale events including outages and serve as the primary call leader during escalations Manage and improve workflows and throughput across data center operations Recommend, document, and oversee policies and procedures aligned with industry best practices and required SLAs Maintain the oncall schedule while coordinating team absences and vacation coverage Collaborate with crossfunctional partners including engineering, capacity planning, and facilities teams to support operational goals Be passionate about the quality and consistency of services delivered and continuously strive to improve the customer experience A Day in the Life A Day in the Life: Data Center Manager The day begins with a review of overnight alerts and the open ticket queue. By standup, priorities are set, work is assigned, and the team is aligned on what needs to move. Midmorning shifts to people leadership. Oneonones, career development conversations, and interviews are a regular part of the week. Growing the team is as important as running it. Afternoons bring KPI reviews, crossfunctional calls with engineering, capacity planning, and facilities teams, and process improvement work that keeps operations running smoothly across multiple sites. When a largescale event hits, the role shifts to call leader. Fast decisions, clear communication, and a structured response are what the team and the business depend on. No two days are identical. That is what makes this role worth showing up for. Basic Qualifications More than 2 years of experience as an IT operations manager within technologist teams In-depth experience and knowledge of Linux systems administration Experience in networking and knowledge of best practices in cabling In-depth experience with IT architectures, and expertise in troubleshooting In-depth knowledge of data center infrastructures Bilingual in French and English, with the ability to read and write in English for complex technical instructions and concepts. Since this role requires the employee to interact with other global Amazon entities as well as employees and stakeholders in other Canadian provinces, knowledge of French and English is required for this position Preferred Qualifications Ability to work in a 24/7 environment, with the capacity to participate in oncall rotations and provide support outside normal business hours as needed Experience with system management tools and clientserver environments Experience in project management Experience in data center Experience in technical writing in a relevant field 2+ years of project management experience 2+ years of data center experience Bachelor''s degree, or equivalent experience and education level Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon''s package may include other elements such as signon payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and wellbeing. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, AB, Airdrie - 83,800.00 - 108,200.00 CAD annually CAN, AB, Balzac - 83,800.00 - 108,200.00 CAD annually CAN, AB, Calgary - 83,800.00 - 108,200.00 CAD annually Company - Amazon Data Services Canada, Inc. Job ID: A3206587 #J-18808-Ljbffr