Job Title

About the RoleBeames CST Training Centre is hiring a Programs Coordinator to keep the operational backbone of our school running smoothly. We are a small team that takes pride in the experience we create for our students, and this role is a core part of making that possible.You will manage the administrative and logistical side of our programs: maintaining course platforms, tracking student progress, issuing certificates, and handling general student inquiries. You will be set up for success with clear expectations from the start, and we trust the right person to carry their work forward with care and independence.This is not a sales role. When a student conversation moves toward program selection or continuing their education, you will connect them with our Student Success Coordinator. Your focus is operations, accuracy, and keeping the school running beautifully behind the scenes.What Youll DoStudent Communication and SupportRespond to general and administrative student inquiries via email, Instagram, and phone (OpenPhone) with professionalism and warmthTroubleshoot login and platform access issues on ZenlerRecognize when a student inquiry is sales-adjacent or involves a conversation about next steps in their education, and route them promptly to the Student Success CoordinatorCourse and Platform ManagementBuild, update, and maintain courses on Zenler, ensuring content is accurate and published on scheduleCollaborate with instructors and admin to edit course materials and curricula as neededAttend assigned live virtual classes to take attendance, support instructors with tech needs, and assist students in real timeStudent Records and Progress TrackingTrack student assignment completion in collaboration with instructorsIssue Certificates of Completion accurately and on timeMaintain the Graduates Directory with precisionTeam CoordinationUse Slack for internal communication: flagging issues, sharing updates, and coordinating with marketing and adminAlign with the team on enrollment updates and course launchesWhat Were Looking ForMinimum 1 year of experience in education administration, student support, or a related fieldExperience supporting or attending live online classes is an assetStrong written and verbal communication skills, with a warm and professional toneExceptional attention to detail. Errors in student records, certificates, and platform content have real consequences, and we take accuracy seriouslyProficiency with G Suite, Slack, ClickUp, Zoom, Meta Business Suite, Stripe, and Zenler or a comparable LMSComfortable troubleshooting basic tech issues independentlySelf-directed and proactive. You do not need to be reminded of recurring tasks or told what to do each day. You take ownership of your responsibilities and follow throughLocated in or near Toronto, ON, available for a hybrid scheduleA Note on Working StyleWe are a small, passionate team that cares deeply about the experience our students have from the moment they enroll to the day they graduate. This role is a meaningful part of that.You will be given clear expectations and the support you need to get started. From there, we trust you to take ownership of your work. The ideal person for this role is someone who keeps their systems tidy, follows through without being reminded, and genuinely takes pride in the details that keep things running well behind the scenes.If you are someone who finds satisfaction in doing quiet, careful work that makes a real difference for students and practitioners, we would love to hear from you.To ApplySubmit your resume and a brief cover letter outlining your relevant experience. Applications without a cover letter will not be considered.Application QuestionsAre you currently located in or near Toronto, ON, and able to work a hybrid schedule? (Yes/No)Are you available to work 10 to 15 hours per week, including some weekday daytime, evening, and/or weekend hours as needed? (Yes/No)RequirementsSecondary school diploma required2 years of educational administration experience required2 years of online learning platform experience required