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About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. Dialpad serves more than 70,000 companies worldwide, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply. We are leading the shift to Agentic AI, with the DAART initiative (Dialpad Agentic AI in Real Time) redefining what a communications platform can do. Being a Dialer: At Dialpad, AI is how our teams do their best work. We provide powerful AI tools to every employee to move faster, think bigger, and achieve more. We seek individuals who are Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As an AI Productivity Analyst, youll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock productivity gains across Dialpad. Youll collaborate with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions. Youll help create structured experiments and pilot programs that demonstrate measurable business impact and support implementation and tracking of success to drive internal AI transformation. This position reports to the Head of AI Transformation and may be based in our Kitchener, Canada office. What youll do Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks. Research, shortlist, and demo external GenAI & ML products to automate or accelerate workflows. Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption. Develop and present ROI models, providing actionable recommendations to senior leadership. Support implementation (including light configuration, prompt engineering, and user training) of selected solutions. Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed a 20% productivity target. Skills youll bring Bachelors degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields. 1-2 years of relevant experience. Hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects. Solid understanding of AI technologies, machine learning concepts, and their applications in business settings. Analytical mindset: ability to design experiments, interpret metrics, and separate signals from noise. Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders. Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment. Nice-to-have: experience with SaaS integrations (Zapier, APIs) or low-code automation platforms. Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.). Salary and equity information For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation details listed reflect the base salary only and do not include bonus, equity, or benefits. Ontario Pay Transparency Range $67,000$85,000 CAD Why join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI products that redefine how companies operate Join a team where AI amplifies every employees impact Competitive salary, comprehensive benefits, and real opportunities for growth Dialpad offers competitive benefits and a robust training program. We foster an inclusive environment with a culture recognized as a Great Place to Work. We are an equal-opportunity employer and are committed to creating a community of inclusion. We encourage you to apply even if you dont meet every single requirement. #J-18808-Ljbffr