Job Title

Manager, Business Services Permanent, full-time (35 hours/week) $119,137.20 - $148,930.60 per annum What is the Opportunity? Reporting to the Director, Recreation Services, the Manager, Business Services is a key member of the Recreation Services leadership team responsible for the development, delivery, marketing, and evaluation of recreation programs, services, and facilities. This includes oversight of Guest Services, Marketing & Communications, Corporate Partnerships, Sport Tourism, Events, and Bookings. The role enhances customer experience, increases participation in recreation and wellness opportunities, and drives revenue generation through memberships, programs, sponsorships, and partnerships. You will lead teams, manage business operations, oversee marketing strategies, and collaborate across departments and with community partners to align services with corporate priorities. What will you do? Lead and supervise teams across Guest Services, Marketing & Communications, Corporate Partnerships, Sport Tourism, Events, and Bookings, fostering a highperforming and engaged workplace culture. Develop and implement strategic marketing and communication plans to increase awareness, participation, and utilization of recreation programs, services, and facilities. Oversee customer experience strategies, including feedback collection, service improvements, and staff training to ensure high service standards. Manage operating budgets, revenues, and expenditures, ensuring financial performance aligns with approved plans. Lead business development initiatives, including sponsorships, advertising, leasing, and partnership opportunities to support revenue growth. Oversee planning and delivery of events, bookings, and community initiatives, ensuring alignment with service standards and community needs. Analyze data, KPIs, and customer trends to inform decisionmaking, improve services, and identify opportunities for growth. Collaborate with internal departments, community organizations, and external partners to deliver integrated services and initiatives. Support strategic planning, policy development, and continuous improvement as part of the Recreation Services leadership team. Ensure compliance with Occupational Health and Safety standards and support emergency planning and response initiatives. Who you are? University degree in Recreation, Business Administration, or a related field (equivalent combinations of education and experience will be considered). Minimum 5 years of experience in recreation administration and/or facility management. Proven leadership experience managing teams and multiple service areas. Strong knowledge of marketing, customer experience, and business operations, including digital engagement and service delivery trends. Experience managing operational budgets, revenues, and financial performance. Excellent interpersonal, communication, and stakeholder engagement skills. Strong analytical and problemsolving abilities with sound decisionmaking judgment. Ability to thrive in a fastpaced environment while balancing competing priorities. Experience working in a municipal government environment is considered an asset. What we Offer? Competitive compensation and comprehensive benefits, including a defined benefit pension plan, extended health and wellness supports, and paid 3 weeks vacation per year. Employee Family Assistance Program. A collaborative and valuedriven workplace, where integrity, accountability, and teamwork guide how decisions are made and how success is shared. Worklife balance and a culture of belonging, supported by flexible thinking, respectful collaboration, and a focus on sustainable workloads. A free annual pass to City of Leduc recreation facilities, including access to dropin programs to support your health and wellbeing. Important Notes The successful candidate must provide a current Criminal Record Check at their own expense. Please include a cover letter outlining how your experience aligns with this role. #J-18808-Ljbffr