Job Title

Knit People is on a mission to empower our customers with an intuitive platform weaving payments, localized compliance, and HR into a modern all-in-one system. We deliver businesses worldwide a low-cost, transparent, and compliant onboarding, payroll, and performance management solution. At Knit People, we pride ourselves on supporting global leaders by streamlining payroll and automating employee services to remove regular monotonous tasks. We're growing fast and excited to bring on new team members to join us on our journey to deliver affordable global payroll and payments. If you're someone who thrives on challenging the status quo and collaborating in a closely knitted environment, apply today--we'd love to hear from you!Knit is seeking a customer-centric, energetic Customer Success Manager (CSM) to manage and support the expansion of our SMB client portfolio. This role will work closely with sales and marketing teams to meet customer needs and financial objectives.Youll do:Develop a trusted relationship with customers and accounting partners to prioritize the achievement of their business goalsRespond to customer phone and email enquiries as needed throughout operational hoursIdentify opportunities to expand customer usage of Knits products and servicesCollaborate with marketing and sales teams to support customer expansionIdentify barriers to customer renewals and mitigate customer churnCollaborate with the product development team on customer feedbackPossess the most updated knowledge of Knits products and services offerings and product roadmapProactively deliver product updates to customersPeriodically prepare business reviews to ensure customers are maximizing Knits offeringsYoud be a good fit if you have:Bachelors degree in Business Administration or similar field2-3 years customer management experience, including managing a portfolio of SMB clients or larger2+ years experience with Payroll, Payments, or Human Resource software is highly preferredProven track record retaining clients and expanding customer portfoliosStrong written and verbal communication skillsYou can expect from us:An open and fast-paced work environmentFully remote teams collaborating across Canada and internationallyCompetitive compensation, commensurate with your skills and experienceComplete extended health benefits package from Day 1Opportunities for career advancement and growth with the team2 weeks vacation and 2 weeks PTO to startApply for this positionFirst Name *Last Name *Email Address *Phone Number *Address *CityState/ProvinceResume URL: *LinkedIn Profile URL:Website, Blog or Portfolio: *Desired Salary: *Introduce yourself in 150 words or less: * #J-18808-Ljbffr