Job Title

#### Knowledge Portal### Program Operations & Reporting Lead (Contract)##### OverviewThe Becoming Institute is seeking a **Program Operations & Reporting Lead** to support our Psychological Health and Safety Certificate Program. You will run the day-to-day execution enginecohort scheduling, session logistics, attendance and completion tracking, artifact workflow and review-cycle service levels, make-up coordination, and production of monthly operations packs and quarterly dashboardsmaintaining record integrity and workflow discipline so delivery remains stable, auditable, and performance-visible throughout the year.##### No. of Vacancies1##### Skills Required* **5+ years** in program operations, learning operations, PMO delivery support, or workforce training coordination in **high-volume** environments* **Strong data discipline:** building and maintaining trackers, reconciliation rules, and reliable reporting outputs* Ability to manage **multi-step workflows with service levels** (assignment review resubmission closure) and escalate early when throughput is at risk* Experience managing **cohort logistics:** rosters, substitutions/deferrals (where permitted), communications, calendar invites, and schedule stability* Ability to produce **executive-ready summaries** and **decision-grade dashboards** with clean assumptions and traceable source data* Comfortable working across multiple stakeholders (facilitators, program manager, QA/evidence, learning tech, accessibility, and external client contacts)* Strong written communication and attention to detailrecords must be **complete, consistent, and retrievable**##### Roles & Responsibilities* Execute the cohort delivery calendar: starts, rosters, substitutions/deferrals (where permitted), and schedule communications* Manage session logistics: links, calendars, reminders, attendance capture, and session record completeness* Operate the completion workflow: track microlearning completion status, module participation, artifact submission status, and completion verification* Run the review-cycle workflow: assign artifacts for review, monitor service levels, manage resubmission cycles, and ensure closure within completion windows* Coordinate make-up pathway operations: missed-session recovery scheduling, completion closure tracking, and record updates* Maintain the program tracking system: session-level records (date/time/duration/facilitator), attendance, completion status, and artifact status by cohort* Produce reporting outputs on schedule: monthly operations packs and quarterly dashboards/data extracts, using standardized templates* Support invoice verification through clean session records and completion evidence, ensuring disputes can be resolved quickly with traceable documentation* Maintain an operational issue log, route items to the correct owners, and track closure evidence and trend patterns##### Additional Requirements* Must be legally entitled to work in Canada* Comfortable working in a **remote/virtual delivery environment**, with occasional in-person meetings as required* Reliable internet and ability to work effectively with shared drives and online collaboration tools* Strong confidentiality and professionalism when handling program materials, participant records, and reporting outputs* Able to work occasional **evenings/weekends** during delivery peaks, fixed deadlines, or reporting cycles* Willing to complete reference checks (if requested)##### EngagementContract (Full-time hours)##### Education* Post-secondary diploma or degree in **Business, Operations, Project/Program Management, Education/Adult Learning, Public Administration, HR**, or a related field (or an equivalent combination of education and experience).* Training/certification in **project or program management** (e.g., CAPM/PMP/PRINCE2) is an asset.* Advanced proficiency in **Excel/Google Sheets** is required; familiarity with **Power BI/Tableau** is an asset.##### Experience5+ years##### LocationRemote (Ontario) GTA touchpoints as needed##### Compensation* **Contract rate:** **$70$110/hour** **OR salary equivalent:** **$6,500$9,000/month** (based on experience and scope)##### Support & Resources* **Mission-driven work:** contribute to a Psychological Health & Safety program that strengthens workplace wellbeing.* **High-impact scope:** operate the program engine (cohort operations + reporting) and make delivery performance visible and reliable at scale.* **Professional growth:** deepen capability in learning operations, reporting, QA discipline, and program governance.* **Collaborative team:** work closely with facilitators, QA/calibration leads, bilingual/accessibility supports, and senior program leadership.* **Flexible structure (where possible):** remote-first operations with occasional in-person meetings as required.* **Benefits/PTO:** Not included unless expressly stated in the contract (if engaged as an independent contractor).##### Job LevelSr. Position### How to Apply To apply, send:Your resume (PDF)A short note (510 lines) outlining your facilitation background and fit for this roleSubject line: Role Psychological Health and Safety Program | Application | Your NameSend to: #J-18808-Ljbffr