Job Title

Ready to join a team that builds innovative solutions that impact industries, from finance to sports performance? At Fabled Solutions, we dont just build software, we create tailored digital experiences that solve real world problems. Who We Are Fabled Solutions is a custom software development firm based in Edmonton. As a trusted partner of the Wheaton Group, we specialize in building high impact web and mobile applications across industries such as automotive, finance, transportation, and more. Our work doesnt stop at launch; we stay close to our clients, continuously improve what weve built, and look for practical ways to deliver more value over time. Why Join Us Diverse, Real World Projects - Work with solutions that impact industries like banking, sports, and logistics. Career Growth & Learning We invest in you through mentorship, educational support, and handson experience. Flexible Work Options Enjoy hybrid and fully remote work options to support your productivity and wellbeing. Comprehensive Benefits Health and wellness benefits, employee assistance programs, and exclusive discounts. The Role Were hiring a Client Success & Delivery Manager to own relationships with existing clients and ensure the applications we've built continue to deliver real value. This role is equal parts relationship management, opportunity discovery, and delivery coordination. Youll run consistent client checkins (even when theres no active project), proactively identify where we can improve or expand existing systems, and coordinate the full process of scoping, estimating, approving, and delivering new work with our development team. This role is for someone who is naturally proactive, organized, and comfortable guiding conversations that range from everythings great to heres what we should improve next. What Your Day-to-day Looks Like Client Relationship & Retention Own day-to-day relationships for a set of existing clients. Schedule and lead regular check-ins to ensure clients feel supported and heard even when they arent planning new work. Track client satisfaction, risks, concerns, and wins, and ensure follow-through. Represent Fabled professionally and consistently we want clients to trust us, respect us, and enjoy working with us. Opportunity Discovery & Value Delivery Learn how each clients business operates and look for opportunities to improve workflows, reduce friction, or unlock new capabilities through the applications weve built. Identify and document opportunities inside the existing platform, as well as adjacent processes that could be brought into it. Help clients think clearly about priorities and ROI (time saved, risk reduced, revenue enabled, operational improvements). Scope, Estimation & Statement of Work Coordination Lead the discovery process to turn ideas into clear scope. Coordinate creation of Statements of Work (SOWs): objectives, assumptions, deliverables, timeline, and out-of-scope boundaries. Work with developers and management to validate feasibility, estimates, and timelines. Coordinate client review, approvals, and start dates. Project Delivery & Communication Lead project coordination through delivery: kickoff, milestones, feedback loops, and release planning. Keep communication flowing between the client and the delivery team (without creating noise). Maintain clear status reporting, manage expectations early, and prevent surprises. Ensure work is completed to standard and clients feel confident in the outcome. What Success Looks Like (First 612 Months) Clients consistently show high trust in Fabled and feel looked after, even when they arent actively spending. You uncover meaningful opportunities and convert them into clear, approved scopes.Projects move from idea SOW estimate approval delivery smoothly and predictably. Developers have the clarity they need, and clients have the communication they need. We retain and grow accounts because clients see ongoing value and stability. Youre a Great Fit If You Communicate clearly, calmly, and consistently especially when expectations need to be managed. Are organized and process-driven, but not rigid. Can translate business needs into actionable scope, without needing to be the most technical person in the room. Can lead conversations that uncover the real problem, not just the first request. Take ownership: you dont wait to be told what to do next. Enjoy building longterm relationships and earning trust. Can operate remote, but are capable of visiting clients in person as needed. What Youll Need To Succeed 3+ years in a client-facing role such as Client Success, Account Management, Project Management, Product Owner, Business Analyst, or Delivery Manager (software/tech preferred). Strong experience coordinating scope, estimates, and timelines with technical teams. Comfortable running structured client meetings and writing clear follow-ups. Strong writing skills (SOWs, meeting notes, status updates, summaries). Bonus: Experience in custom software / agency environments, or managing multiple client accounts. Why this role matters: It protects and grows our client relationships. It ensures our clients dont feel forgotten after launch, and it helps us deliver ongoing improvements that make their software and their business better over time. Note: Applicants must be legally eligible to work in Canada (Canadian citizens, permanent residents, or valid work permit holders only). Alberta residents will be prioritized for this posting. #J-18808-Ljbffr