About Felix Felix is Canadas first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health. Founded in 2019, Felixs approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care all online at About The Role When a patient reaches out to Felix, youre often the most important person in their healthcare journey at that moment. This role is about more than closing tickets its about making sure people feel heard, get real answers, and leave the interaction better off than when they started. Youll work primarily through chat and email, handling a meaningful volume of conversations each day. Youll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. Its a role with genuine ownership and genuine impact. Roles & Responsibilities Provide thoughtful, personalized support to Felix patients through chat and email Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care Drive conversion in our onboarding process by educating our patients with any questions they may have surrounding pricing, process, or product Navigate internal tools and elevate thoughtfully when the situation calls for it Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization Spot patterns, flag gaps, and help improve how we support patients over time Who Were Looking For Experience in a customerfacing role Has used AI tools in a meaningful way, not just as a user, but someone who has shaped outputs, built workflows, and found smarter ways to apply them beyond the obvious use case Telehealth or digital health background is a bonus Weekend availability (Saturday to Wednesday) Communicate with precision you write clearly, get to the point, and break down complex ideas in a simple way Selfdirected problem solver you make confident decisions with the information available, and take initiative without needing constant direction Natural curiosity you ask questions others dont, dig into the root of problems, and genuinely want to understand how things work Benefits Full medical, dental and vision benefits Maternity/paternity policy 3 weeks'' vacation Competitive compensation Stock option grant Remote first, work from anywhere in Canada Incredible culture powered by a highly collaborative and highperforming team Large impact at an earlystage technology company Professional development opportunities, working closely with founders and the senior leadership team Schedule Overnights - days TBD Seniority Level Senior Location Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada. Compensation Range CA$60K EEO Statement Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing . #J-18808-Ljbffr
Job Title
Senior CX Coordinator (Overnight Shift)